Managing Executive: Chief Operating Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide strategic business enablement guidance to the business enablement strategy as it manifests in the various segments, products, and channels. Guide the execution of that strategy in alignment with the identified specific strategies for business enablement.

Job Description

Accountability: Strategy Formulation and Execution • Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets. • Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of agreed strategy against the business enablement strategic objectives and targets and shareholder expectations. • Translate the broad business enablement strategy to drive the alignment of and integration of strategy across the value chain. • Set and oversee the execution of the business strategy, with enablement capability across the Cluster/Business Unit.

Accountability: Customer Primary • Provide business insights based on market trends, competitor offerings and global best practices as it relates to business enablement • Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts. • Build and sustain a culture that aligns to the business enablement experience to deliver the target customer experience and financial performance. • Contribute as a key ExCo member to the overall agenda internally and with external

stakeholders, ensuring that the business enablement agenda is appropriately managed and reported to all requisite stakeholders, in particular the Group ExCo.

Accountability: Sustainable Growth • Influence, integrate and guide but also meet the Cluster’s growth ambitions. • Through delivery and execution, perform an active role with the mandate to increase business enablement overall contribution to Group performance. • Partner with executive bodies (ExCo’s, Product owners and strategy functions) internally to align on strategic objectives. Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise overall strategy.

Accountability: Client-Driven Innovation and Growth • Stay abreast of industry trends and role players and ensure that business enablement is well positioned to provide competitive and industry leading products and services. • Provide input into the overall business enablement experience. • Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.

Accountability: Leading Talent • Accountable for enabling people and culture aligned to brand value. • Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met. • Act as a second-level escalation point for all grievances raised in the functional area. • Ensure that poor performance is addressed, and relevant corrective actions are implemented. • Ensure appropriate reward and recognition practices for all employees within the team.

Accountability: Operational Effectiveness • Drive the development and tracking of tactical plans and scorecards and take corrective actions where required. • Orchestrate the necessary process to facilitate regular strategic alignment between Group, and business enablement and cascaded to the individual businesses. • Drive strategic reporting requirements. • Provide leadership in engagements with regulatory bodies and represent business enablement in key industry associations and forums where applicable. • Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent. • Through delivery and execution, perform an active role with the mandate to increase the business lines overall contribution to Group performance. • Drive the business enablement team to serve as thought leaders and internal consultants to the business by finding opportunities, solving challenges, and bringing value through their insight and expertise. • Direct and ensure that business enablement reduces obstacles in an employee's workflow, by eliminating time-intensive and repetitive administrative tasks.

Accountability: P