Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity Lead a team of claims staff in assigned sub-region by directing and monitoring efficient claims operations, coordinating the distribution of losses, and providing technical knowledge, training and guidance.

Primary Responsibilities

• Supervise a team of claims staff in an assigned sub-region, ensuring the overall output and quality of the service provided meets and exceeds goals
•Integrate new joiners into the team and organization so that they become effective in their role
•Act as a referral point for the team so that their technical or procedural queries are handled
•Liaise with Manager and other Leads to identify training needs within the department so that learning solutions can be planned and monitor processes and procedures to ensure compliance with both statutory and corporate service standards and regulations, and look for efficiencies and ways to automate processes
•Apply claims judgment in order to audit claims within assigned sub-region throughout the process from notice of loss to payment
•Provide excelled customer service by communicating with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requests
•Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activity
•Assist in developing a culture of empowering people to continuously improve the performance of the team

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 3 years relevant experience

Required Licenses/Certifications

• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver’s License

Preferred Competencies/Skills

• Effective time management of self and team
•Ability to communicate information in a clear, well-organized and professional manner
•Adjust plans, goals and actions to meet changing priorities
•Identify information and facts that are necessary and relevant for the purposes of evaluating a claim
•Mentor others by providing guidance and encouragement
•Collaborate with internal and external customers and key stakeholders
•Build constructive and cooperative working relationships
•Respond calmly, quickly and decisively to unpredictable or unexpected events and changes

Preferred Experience

• Experience Crop adjusting including multi-peril and crop hail

Preferred Licenses/Certifications

• Licenses per State Requirements

Preferred Knowledge

• Proficiency with Microsoft Office Suite, general computer software and database systems
•Applied working knowledge of claims adjusting and handling best practices


About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.  

 

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.  

 

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.  

 

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

 

We believe this is our moment: What if it was yours too?  

 

Your career at QBE — let’s make it happen!  

 

<