Provider Navigator

Expected Hourly Pay Rate:

$25.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary: 
Under general supervision, the Provider Navigator serves as the initial point of contact for childcare providers to connect them to resources and services, and support their success and sustainability within the community. The Provider Navigator ensures providers have access to the quality resources.  

This full-time position offers a hybrid work environment that includes in-office, remote, and community-based responsibilities.

Essential Duties And Responsibilities

Within a team environment, the Provider Navigator will perform the following responsibilities:

Provider Assessments 30%

• Conduct intake assessments with providers seeking assistance to determine their business needs and identify available services and programs. 
• Conduct provider needs assessments to identify areas of need for the provider and the families they provide services to.

Documentation & Data Collection: 30%

• Create a new provider records using monthly data reports from Child Care Licensing (CCL); contact providers to gather complete and accurate data for entry. 
• Maintain accurate documentation of intakes, assessments, referrals, follow-ups, and outcomes in the database.

Provider Support & Service Referral 30%

• Provide ongoing follow-up and support to ensure successful access to services . Maintain ongoing relationships with them for continuity of care and support.
• Connect and refer providers to appropriate internal and external resources, including services related to clothing, food, housing, health care, mental health, and community-based resources; identify key points of contact for effective referrals.
• Educate providers on CCRC programs and distribute appropriate educational materials to newly licensed providers entered in the database.

Reporting & Integrity 10%

• Submit monthly written reports, retrieve data collection reports, and complete other administrative forms as needed.

Job Specifications

Minimum Required

• Education:
  • Associate’s Degree in Early Childhood Education, Human Services, Social Work, Psychology or a related field; or any combination of education and experience which would enable the candidate to successfully perform the functions of the positions.
• Experience:
  • Minimum of 3 years of relevant work experience working with children and families, including direct experience supporting children ages birth to five.
• Technical Requirements:
  • Must have strong knowledge of general office procedures and demonstrate excellent organizational and computer skills specifically in Microsoft Word, Excel, PowerPoint and Outlook.
  • Highly skilled at data entry with accuracy and efficiency

• Bilingual Required: n/a
• Travel: This position requires approximately 10% of travel, which will consist of travel to community events, trainings, conferences, and various agency locations as needed. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.
• Work Schedule: Ability to work a regular, fulltime schedule. Overtime may be required as needed.
• Work Environment: Ability to work in a team-oriented, general office environment. This full-time position offers a hybrid work environment that includes in-office, remote and community based responsibilities.
• Background & Health Clearance Requirements:
  • Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure gran