Director, Premium Audit Operations

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

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If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Director, Premium Audit Operations is responsible for leading the Premium Audit function and ensuring audit operations are executed effectively, consistently and in alignment with Commercial Lines and enterprise objectives.

The position provides operational direction for Premium Audit associates by overseeing work that improves quality, productivity, service and efficiency; supporting the development and application of technical competencies within the commercial lines Premium Audit function; and delivering services that support business team goals and competitive marketplace expectations.

This position directly manages a team of field, mail and phone auditors and oversees the effective use of external premium audit vendors. The Director provides direction to associates responsible for ensuring vendor work is completed in accordance with company guidelines. Associates may work in one of Encova’s offices and/or remotely and conduct audits on commercial lines policies, including general liability, auto/equipment dealer, composite rated auto and workers’ compensation including large complex workers’ compensation accounts with loss sensitive programs.

This position establishes and monitors production, service and quality standards for each audit method and develops goals, tactics and individual associate objectives that support Commercial Lines and company initiatives. The Director coaches, trains and mentors associates regarding performance standards and technical aspects specific to premium audit; analyzes quantitative and qualitative business indicators; recommends and implements continuous improvements; and makes technical and operational decisions in accordance with corporate goals and management direction.

ESSENTIAL FUNCTIONS:  
 

Functional Management

• Effectively communicate premium audit decisions to agents and insureds. Coach, mentor and motivate staff, including remote associates, and perform necessary staff management functions to meet production goals and ensure compliance and performance standards are achieved.
• Conduct in-person visits or regular phone/video contacts with staff, as appropriate, to assure adherence to company practices and monitor job knowledge and technical proficiency.
• Review performance and quality measures on all auditors to ensure they meet the established standards. Assure quality audits through review of audit worksheets and quality control programs.
• Implement premium aud