Principal Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a highly skilled Principal Software Engineer to join our Cloud Engineering team. The team is responsible for designing, developing and operating the platform on which all Docusign applications will be deployed. The platform allows application code to be deployed globally on a Kubernetes substrate or virtual machines. It also supports a growing number of storage types (SQL, NoSql, Cassandra, Mongo etc.), and built-in connectivity across a global service footprint. Our goal is to provide an end to end experience to all developers that makes it easy for them to develop microservices, deploy them safely to multiple data centers around the world and operate them with minimal disruption. We provide the CI/CD pipeline as well as the guardrails to ensure that application is secure and complies with industry standards such as FedRamp, ISO, PCI, SOC2 etc.

 

This position is an individual contributor role reporting to the Senior Director, Engineering.

 

Responsibility

• Lead the design, development, and maintenance of a scalable, highly available and global application runtime platform

• Define and implement best practices for provisioning compute, storage and networking components across multiple data centers

• Drive technical strategy and roadmap for platform infrastructure, identifying opportunities for innovation and improvement

• Mentor and guide engineers on the team, fostering a culture of continuous learning, knowledge sharing, and technical excellence

• Monitor, troubleshoot, and optimize infrastructure systems, proactively identifying and addressing performance bottlenecks and scalability challenges

• Ensure platform security and compliance by implementing rigorous standards and collaborating with security teams to address vulnerabilities

• Advocate for and implement DevOps principles, promoting a culture of automation, resilience, and high-quality software delivery across the engineering organization

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of professional experience in software engineering, with a strong background in distributed systems and cloud computing
• Experience in programming languages such as C#, Java, Go, or similar, with experience in building developer tools and automation frameworks
• Experience with Kubernetes, microservices, storage systems, databases, firewalls, networking and data platforms
• Experience implementing DevOps practices and tools, including monitoring, logging, and alerting, with a focus on reliability and resilience.
• Understanding of CI/CD pipelines (e.g., Azure DevOps, GitHub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible)
• Experience with security best practices and compliance standards for infrastructure and application deployment
• Demonstrated ability to leverage telemetry data to drive insights, develop actionable improvements, and create innovative metrics that enhance system observability, performance monitoring, and proactive issue detection

Preferred

• Excellent problem-solving skills, with the ability to troubleshoot complex systems and collaborate effectively in a fast-paced environment
• Strong communication and mentoring abilities, with a track record of leading technical projects and guiding junior engineers
• Deep experience with Azure cloud computing and working knowledge of AWS and GCP