Customer Supply Region Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Join our team now at Siemens Healthineers as Customer Supply Region Coordinator – location Tarrytown, Glasgow, Walpole, anywhere on US East coast.

This is a role well suited to an ambitious professional, looking for the next step in their career.  The Customer Supply Region Coordinator reports to the Director, Supply Chain as part of the Global SCM Planning and Digitalization (PD) Team. This role works to improve all aspects of driving the right product to the right place at the right time with a focus on enhancing communication and driving forecast accuracy with the Region, while coordinating the tactical mitigation and resolution of supply interruptions impacting customers. As the person in this role, you will:

• Act as the single point-of-contact for the Region to drive the resolution of customer supply interruptions and address escalations by coordinating closely with Demand Planning, Supply Planning, Data Analytics, Manufacturing, Logistics, and Franchise teams.

• Support the Demand analysis process with a focus on identifying and managing forecast exceptions and corresponding mitigations with the Region – to ultimately improve forecast accuracy.        

• Collaborate with Franchise teams to support the implementation of product allocation strategies for the Region while ensuring alignment with Region forecast accuracy.

• Assess the communication needs of the Region and their customers and execute on methods to fulfill those needs in alignment with overall communication strategies for the commercial organization.

• Provide SME project support and Region insight for initiatives such as Global Allocation Automation and Product Reservation strategies.

• Contribute to the optimization of global replenishment cycles, transportation spend, and reduction in product scrap.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have excellent presentation and communication skills, and you show team and customer orientation, working effectively across functional and geographical boundaries.

• You demonstrate understanding of the interdependencies between Demand Planning, Supply Planning, and Logistics.

• Have a strong customer-focused mindset with the goal to continuously improve customer service levels.

• Are familiar with typical supply chain health metrics, e.g., forecast accuracy, LIFR, OTIF.

• Experience in Power BI/Qlik Sense and other visualization tools as well as Microsoft 365 Suite.

Required skills to have for the success of this role

• Bachelor’s degree in a related field

• 5+ years experience in Supply Chain Management, Customer Order Management or similar functions

• CRM, Sales, or Marketing experience in a Region/Zone environment

• Have a high level of proficiency using Microsoft Excel

• Strong SAP or similar ERP system experience 

• Highly organized with attention to detail

• Excellent follow through and results oriented

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Susta