Sr. Field Operations Manager

Worker Type

Job Description

 

Summary

The Sr. Field Operations Manager plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and Unmanned Ground Vehicle (UGV) training, field demonstrations, and customer service visits (CSV) both domestic and internationally.

Position Responsibilities:

• Tracking of fielded assets, proposal writing, and budget management

• Coordinates and works closely with multiple customers on training, demonstrations, and customer service visits, as well as various other operational requests worldwide

• Interacts with the Airworthiness & Safety authorities as required to ensure airworthiness and safety standards are implemented

• Identifies design and operational deficiencies and recommends improvements to Product Line Management

• Manage Functional Area resource requirements

• Ensure Company and customer data is protected in accordance with ITAR, security classification guides and company proprietary information procedures

• Comprehend, communicate, and execute Field Operations priorities. 

• Collaborates with Program Managers, Engineers, Business Development and Product Line Management to ensure Field Operations involvement during all phases of planning, development, and fielding

• Develops plans and policies, monitors operations, reports to and advises leadership team on all matters pertaining to field training and field demonstration events

• Assists in development of operator manuals, checklists, FSR certification and currency programs as well as other internal and external training tools as required

• Able to plan and execute a dynamic schedule and solve rigorous and last-minute customer demands

• Coordinates with Trade Compliance on international training and demonstrations to ensure compliance

Basic Qualifications (Required Skills & Experience):

• Bachelor's degree in Unmanned Aircraft Systems, Engineering or Management required or equivalent combination of education, training, and experience

• 12+ years’ experience in Unmanned Aircraft Systems, Tactical Missile Systems operational use and training for commercial and military customers, including recent operational experience with SUAS, TMS or UGV products

• 3+ years of formal instructor experience

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.

Other Qualifications & Desired Competencies:

• Strong communication, active listening, judgement, decision-making, critical thinking, complex problem-solving, and presentation skills

• Uses vision to think beyond the immediate situation, explore multiple potential paths and adapt decision-making style based on the situational circumstances

• Project Management Experience; PMP Certification highly preferred

• Prior military instructor/Special Operations experience highly desirable

• Assesses the degree of risk and opportunity in plans or actions and takes appropriate action to mitigate them or makes plans to build on the opportunity

• Experience managing International (ex-US) contracts desired

• Inspires, motivates and empowers people to deliver organizational goals, while also delivering value back to employees

• Brings organizational values to life using personality, uniqueness and the creation of a shared vision; ensures that individuals and teams are working in a manner consistent with organizational values

• Champions the process of change and promotes a culture of quick adaptation, while helping others deal with the effects of change

• Demonstrates the ability to develop and maintain internal and external trusting, professional relationships

• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties

• Displays strong initiative and drive to accomplish goals and meet company objectives

• Focuses on teamwork and puts the success of the team above one's own interests

Physical Demands

• Ability to travel both domestic and international up to 50% of the time

• Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

• Ability to work in an office or home office environment (Frequent)

• Able to work outdoors in extreme weather conditions and traverse across un