About the Role:

Grade Level (for internal use):

The Team: Customer Experience, a core capability within Market Intelligence, collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success, sales operations, and the implementation of commercial technologies. This includes tools such as Salesforce, alignment with targets in strategic growth areas, and driving accelerated growth by placing the customer at the center of all we do. Our focus on delivering a comprehensive customer experience.

The Proposal & Customer Assessment Team, a key function within Revenue Operations and Transformation, plays an essential role in supporting due diligence questionnaires, risk assessments, audits, and other customer inquiries. Our objective is to facilitate the new revenue generation through RFX processes and ensure superior customer satisfaction by providing high-quality proposals and relevant information during pre- and post-sales stages. We serve a diverse range of clients across various geographies and maintain a steadfast commitment to a client-first approach.

Responsibilities and Impact:

This position within the Proposal & Customer Assessment Team plays a critical role in supporting Market Intelligence's revenue teams in managing the increasing volume of client audits and inquiries. The individual will collaborate extensively with customer and internal stakeholders including product, risk, compliance, legal, and functional teams to ensure that client requirements are met efficiently and effectively.

Key Responsibilities:

• Overseeing and managing client audits and risk assessments from initiation to completion, ensuring a strong understanding of internal controls and audit trends to maintain the integrity of the audit process.

• Acting as the primary point of contact for key customers, assisting them in meeting their vendor management requirements.

• Building and nurturing partnerships with corporate and divisional teams to gather information and influence both strategies and outcomes.

• Gaining a comprehensive understanding of Market Intelligence’s audit processes, as well as the company’s cybersecurity policies, standards, processes, and controls.

• Tracking the outcomes of assessments and audits, monitoring management responses to address identified findings, coordinating follow-up activities, and preparing reports for senior executives and management.

• Performing additional tasks as assigned by the team manager, while continually refining processes to align with evolving industry standards.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $86,416 to $100,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

• Bachelor’s degree in a related field, or equivalent professional experience in Third-Party Risk Management (TPRM), Audit, and Risk.

• 7+ years of relevant experience in conducting audits or responding to audits, particularly within a SaaS business environment.

• Demonstrated understanding of client-initiated audits and organizational controls.

• Familiarity with industry standards such as CISA, ISO, NIST, and SOC.

• Proven track record of cultivating strong relationships that lead to successful outcomes.

• Ability to collaborate effectively with a global team across multiple time zones.

Competencies:

• Exceptional communication and interpersonal skills, with a demonstrated ability to engage and influence stakeholders at all levels. Skilled in flexibility and negotiation to drive optimal outcomes.

• Proficient in managing multiple concurrent projects with efficiency, adaptability, and creativity in responding to evolving priorities. Exhibits perseverance in finding innovative solutions.

• Strong analytical and problem-solving capabilitie