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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We're seeking a highly analytical and technical ServiceNow Business Data Analyst, specifically with experience supporting ServiceNow, to join our IT team supporting our ITIL services at Truist. As a ServiceNow Business Data Analyst, you will leverage data-driven insights to optimize IT infrastructure performance, drive strategic decision-making, and improve operational efficiency. You will work to understand our data-driven themes and recognize patterns to address past and future issues swiftly, while contributing to the overall stability of the environment. You will work closely with IT stakeholders to identify areas for improvement and develop data-driven solutions to drive business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Synthesizes market share patterns and evaluates the competitive landscape.
2. Establishes an industry standard methodology for prioritizing strategic opportunities.
3. Assists the Strategy & Advanced Research team with key stakeholder interviews and the aggregation of responses.
4. Synthesizing key insights, and creates a relevant strategic narrative for technology opportunities.
5. Regularly reviews market trends and supports the emerging technology pursuit process by contributing to proposal development.

QUALIFICATIONS
Required Qualifications:
1. Bachelor's degree in Business and five to seven years of strategic planning experience in an IT environment for the financial services sector
2. Advanced proficiency with Microsoft Office products including PowerPoint, Word and Excel.
3. Three to five years of quantitative and qualitative analysis experience in an IT environment
4. Familiarity with IT Engineering terminology

Preferred Qualifications:
1. Strong analytical and problem-solving skills, with the ability to distill complex data insights into actionable recommendations.

2. Proficiency in data analysis tools such as SQL, Python, R, or Tableau.

3. Experience with IT service management frameworks (e.g., ITIL) and infrastructure monitoring tools (e.g., Splunk, Nagios).

4. Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

5. Strong attention to detail and ability to work in a fast-paced environment.

6. Familiarity with IT operations analytics (ITOA) and artificial intelligence for IT operations (AIOps).

7. Strong understanding of network, storage, and server infrastructure.

8. Previous IT consulting experience a plus.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees o