Salesforce Administrator & Release Engineer DHS Public Trust (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

he Work: ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. 

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.  

What You Will Do:  

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. 

• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. 

• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. 

• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. 

• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. 

• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. 

• Create and maintain technical documentation for system configurations, release processes, and project deliverables. 

• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. 

• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards. 

What You Will Bring With You:  

• Active Salesforce Administrator certification. 

• 3+ years as a Salesforce Administrator for large production orgs.  

• 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). 

• Candidate must have a Public Trust or an Active Secret clearance. 

• U.S. Citizenship is required due to federal contract requirements. 

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. 

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. 

What We Would Like You To Bring With You:  

• Salesforce Advanced Administrator certification or other technical Salesforce certifications. 

• Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) 

• Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes.  

• Understanding of DoD and federal government security standards and experience supporting ATO processes. 

• Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) 

• Familiarity with Salesforce Public Sector Solutions components. 

• Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD. 

• Prior involvement in data migration projects from legacy systems to cloud platforms. 

• Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc. 

• Prior experience delivering user training or creating technical documentation. 

Professional Skills: 

• Highly effective analytical and problem-solving capabilities. 

• Demonstrated critical thinking, attention to detail, and the ability to produce pol