Commercial Sr. Account Consultant

Company:

Marsh McLennan Agency

Description:

JOB TITLE: Commercial Sr. Account Consultant

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Directly manage the Client Insurance Program for assigned accounts, utilizing agency management system.  Generally, this position is a very experienced individual contributor who manages 4-6 very complex accounts.  This position is matrixed to a specific Producer or Producers under whose auspices the Sr. Account Consultant is fully responsible and accountable for the total management of specific clients and/or is the primary resource to specific Account Executives on other.  Access to a Commercial Account Manager and/or Sr. Account Manager may be available based on business need.

Customer Satisfaction and Client Retention

• Directly manage the execution and delivery of client calendar/timeline milestones
• Conduct meetings and other communication with client to assess, maintain, and improve customer satisfaction
• Proactively maintain positive client relationship and have mastered the ability to analyze situations, make proactive decisions and direct a team to follow-through
• Demonstrate a strong consultative ability to instruct and provide strong guidance to the client, achieving a high-level of trust
• Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors
• Monitor, manage, and facilitate the resolution by carriers/TPAs/vendors and MMA team members of escalated service issues 

Client Consultations/Recommendations

• Consult with clients and make strategic Risk Management plan design recommendations.  Risk Management Plan design recommendations should align with clients’ business strategy, culture, and priorities and should focus on trend management  
• Maintain strong working knowledge and command of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients 
• Maintain strong working knowledge and command of MMA services, resources and capabilities, and leverage them appropriately on behalf of clients
• Consult with clients and deliver appropriate funding arrangement recommendations
• Present  financial/risk management reports providing data and information pertinent to risk management,  plan design recommendations, products/services recommendations, renewal projections/planning, budget planning, etc.
• Mastery level knowledge and command of CCIP capabilities and services  

Renewal / Account Rounding Process

• Present and review plan performance reports and renewal projections
• Conduct pre-renewal planning meetings, including recommendations for renewal strategies
• Work with Team and marketing representatives to manage renewal bid/marketing strategy and deliver renewal presentations
• Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf
• Make recommendations for additional products/services and for expanding broker/consultant services
• Manage and monitor revenue levels on all clients and work with Producers to develop strategies and actions for negotiation of commissions/fees 

Client Relationship Management -Developing, maintaining and expanding business relationships with key client decision makers and senior leaders, often C-suite level

Revenue Generation - Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels for each individual client  

Marketing/Sales Activities - Represent MMA at conferences, meetings, councils, community, and industry events

Internal Contributions and Functions

• Serve as internal subject matter expert in designated areas of expertise.

• Meet or exceed  Role Model MHBT standards of excellence, including but not limited to:
  • Ensure maintenance of files and records in an orderly, timely manner via use of Sagittta and Image Right.
  • Ensure Service Plans via constant use of renewal timeline.
  • Proficient in creation of and use of key industry risk management strategies or documents routine to daily service processes, ie:
    • Risk identification and assessment
    • Coverage evaluation,
    • Risk retention strategies (deductibles, SIR’s, Captives)
  • Function as primary go-to person Client Contract Review
  • Maintain and exhibit a positive, professional appearance and image.
  • Understand and adhere to policies and procedures within the MMA employee handbook.
  • Adhere to security and compliance requirements, appr