Account Manager - International

The primary responsibility of the Account Manager is to develop and maintain a mutually beneficial relationship between Mayo Clinic and the client. This will require the Account Manager to have a robust knowledge of the assigned client’s operations and strategic plans. They must also be connected at all levels of the organization and leadership at the client site. The Account Manager will be expected to combine this knowledge with their expertise on the value Mayo Clinic International provides to deliver services and exceed client expectations. This will include development of retention strategies, cross selling, and upselling. A successful Account Manager will also have the necessary emotional intelligence combined with cultural and language skills to successfully navigate international collaborations and drive advancements in key strategic priorities for both the client and Mayo Clinic. This will include interfacing with client site(s) and resolving escalations. This position is accountable to both the executive leadership of the client as well as Mayo Clinic International for the overall success of the relationship. The Account Manager will be engaged in the development of the relationship between the client and Mayo Clinic to facilitate coordination and communication with internal groups to ensure a solid foundation is established and enable a successful long-term relationship. During the onboarding process, the Account Manager will be the primary point of contact between the client and Mayo Clinic. As a result, the Account Manager is responsible for promoting and instilling Mayo Clinic's core values within the relationship. The Account Manager will continue as the primary point of contact throughout the relationship working in partnership with the Mayo Clinic International corridor leaders to ensure overall alignment with strategy. The account manager will report regular status updates to Mayo Clinic and the client regarding projects, accurate billing and timely payment of invoices. Must be able to effectively manage time and priorities to accomplish desired outcomes. The Account Manager will be expected to manage client expectations while working with the corridor and other teams to develop and deliver value and solutions to the client. Key success metrics: Client satisfaction; Member utilization; Solutions pipeline; Revenue growth; Expense management; Maintain account management discipline.

• Healthcare or related field with 10 years of combined experience in international business-to-business account management, client/customer service or sales within the healthcare, or health-related business. Or a master’s degree in Business Administration, Sales, Marketing, Management, Healthcare or related field with 5 years of combined experience in international business-to-business account management client/customer service or sales within the healthcare, or health-related business
• Bachelor's degree in Business Administration
• Sales
• Marketing
• Management
• Must have experience with complex large accounts, potentially accounts from multiple health care related industries
• Proven success interacting with all levels of key decision-makers both externally and internally to meet client and organizational needs
• Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly 
• Tact, sensitivity and cultural agility to handle challenging issues with diplomacy and consistency
• Must be proficient in English
• Local language and cultural proficiencies 
• Experience in healthcare operations is preferred. Strong organizational and project management skills 
• Must maintain a high-level of integrity and be self-motivated to work independently 
• Additional consideration will be given to candidates with a proven track record of successful international experience 
• Must possess a valid passport that permits travel within the assigned territory as well as to and from the U.S.

Preferred Qualifications

• Proficiency in Arabic

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides t