Omnichannel Experience Lead - AbbVie Patient Services & Specialty

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Account Director, BU Lead manages a team of Omnichannel Leads in the Digital Lab who are responsible for overseeing client relationships and driving digital innovation to meet the goals of the brands across the Business Unit (i.e., NEC, Immunology, etc.) while also taking on an Account Management role for a specific Brand.

Responsibilities:

• Manage and Nurture Brand Team Relationships: Cultivate and strengthen relationships with brand teams across the Business Unit, ensuring their satisfaction and alignment with both their business needs and the services provided by the Digital Lab.
• Leverage Digital Solutions for Brand Enhancement: Develop a deep understanding of brand objectives and guide them in leveraging relevant digital lab solutions to achieve their business goals. Seek out opportunities to implement digital solutions across the Business Unit, optimizing their performance and impact.
• Strategic Leadership: Oversee the development and execution of innovative digital lab strategies that enhance client engagement and drive measurable results, including the planning and delivery of digital lab projects, ensuring they are completed on time, within scope, and exceed client expectations.
• Track Digital Lab Workflow and Ensure Consistency: Track the Digital Lab work intake process, ensuring a uniform approach to identifying and addressing BU Brands needs efficiently and effectively.
• Provide indirect leadership and management to Digital Lab team members aligned with the business initiatives they are leading.  Brief the Digital Lab cross functional team when new business challenges exist, brainstorm and co-create solutions, package up and recommend solutions to brand ma