Senior Property Claims Handler
AllianzAbout the role
Senior Property Claims Handler
About Allianz
We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years.
The Opportunity
Allianz plc is looking for a Property Claims Handler to join the Property & PA Claims Team. Reporting directly to the Property & PA Claims Manager, the successful candidate will uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims.
We are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us.
What can you expect from us
- Hybrid working
- Monday to Friday, office hours
- Structured Progression
- Generous Pension Scheme Contributions
- Health Insurance
- Working From Home allowance
- Onsite staff parking and free lunches provided
- Numerous wellbeing and family benefits
Your Role:
- Uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims.
- Registration, handling, and settlement of both household and commercial property damage claims.
- Ensure precise and comprehensive documentation of all transactions and decisions.
- Maintain strict adherence to company quality standards.
- Comply with financial services authority requirements for claims handling.
- Achieve agreed targets related to settlement rates, call responses, and case completions.
- Collaborate with various stakeholders to obtain and provide critical information necessary for service excellence and effective claims cost management.
- Identify and escalate potential fraud cases by recognizing fraud indicators and referring them to the Fraud Investigation Unit (FIU).
- Adhere to established recovery procedures for any property recovery or potential recovery cases.
Your Skills and Experience:
Essential Criteria
- Minimum 3 years’ experience in Insurance Claims handling or Underwriting with previous exposure to Property Claims
- Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements*
- Skilled communicator with ability to work on initiative and manages own time effectively
Regulatory Notice
*
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