Surgical Device Specialist, Ophthalmology- New York Metro

Surgical Device Specialist (SDS), Ophthalmology – NY Metro

An ever-transforming healthcare landscape requires a high level of agility and flexibility to navigate. At Genentech, we pride ourselves in our ability to adapt our business practices to meet the evolving needs of our customers and patients. Our ambition to consistently deliver better health outcomes and lower overall healthcare costs requires us to think innovatively and act fearlessly when embracing change.

Our team, within Genentech Ophthalmology, is all about creating the best experiences for patients, their families, and their care teams. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our innovation and sustainability are rooted in the diversity of our teams and results are achieved through cooperation and the incorporation of multiple points of view. Come work with a passionate group that loves rising to the challenge and thrives in a fast-paced, ever-changing, and evolving Ophthalmology landscape!

The Opportunity

As a Surgical Device Specialist (SDS) you will be integral to successfully delivering the Ophthalmology Vision, working closely with healthcare providers on the introduction of SUSVIMO (Port Delivery System) into the market. You will deeply understand the specific needs of retinal surgeons in their therapeutic area to identify and address their clinical and business goals and challenges in support of improved patient experience, optimal surgical outcomes, and improved quality of care. 

You will drive clinical demand and provide training to retinal surgeons, following the Ophthalmology vision and PDS strategic plan.  You will embrace innovative approaches, adapts to changing situations, sets and achieves targets, and motivates cross-functional teams. Focused on developing customer partnerships, you will aim to improve patient care and surgical outcomes while establishing Genentech as a trusted leader. You will report to a Surgical Device Director, who reports to the National Director, Surgical Device and Ophthalmology Portfolio.

Key Responsibilities

• Technical Education and Surgical Support: Provide technical education to surgeons and staff on PDS usage before, during, and after procedures, ensuring clear and concise instruction in and out of the OR. Support surgical and refill procedures daily, and lead training sessions to enhance understanding of SUSVIMO implant and refill procedures.
• Customer Relationship Management: Maintain high retention rates of current accounts through outstanding service. Build and maintain strong, lasting relationships, conduct quarterly business reviews, and leverage marketing materials for consultative selling.
• Business Development and Lead Generation: Actively canvass to build a qualified lead funnel, convert high potential leads, and consistently achieve territorial quotas. Integrate economic value messages into consultative selling.
• Strategic Execution and Collaboration: Participate in the formulation of national marketing strategies for PDS and execute local tactics. Liaise with field partners to maximize account potential through practice development initiatives and clinical expertise.
• Fluency and Compliance: Demonstrate fluency in the Ophthalmology Portfolio, competitive landscape, reimbursement, and Genentech Patient Support Services. Communicate clinical information and payer coverage knowledge within compliance guidelines, and triage to internal partners when appropriate.
• Leadership and Analytical Skills: Thrive in a consultative selling environment, independently translating strategic direction into actionable plans. Exhibit strong analytical skills to shape strategies, advanced communication and presentation skills, and the ability to thrive in an ambiguous, transformational environment.

This is a field based role, it will cover the Greater NY Metro Area up to Poughkeepsie, and including Long Island.  It is preferred that candidates live in the territory for consideration.

Who you are:

• 3+ years in surgical device procedure training 
• Bachelor’s degree or equivalent surgical device industry experience 
• Be proficient in GCP (Good Clinical Practice), Adverse Event reporting and ICH (International Conference on Harmonization of Technical Requirements for Registration of Pharmaceuticals for Human Use). 
• Maintain a valid driver’s license, all necessary certifications, and vendor credentialing - Travel Requirement: within territory (40%), national and conferences (weekends and evenings required) 
• In addition to passing Genentech's background screening, the employee must submit to