Global Technology Engineer - technical support Cinema

What’s the opportunity?

• Are you passionate about delivering exceptional customer experiences in a global environment? 
• Join our Service team and help us provide a true “red carpet” experience for cinema customers worldwide.
• As a Global Technology Engineer, you’ll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care.

 

What you’ll do:

• Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions.
• Troubleshoot technical issues remotely for customers, technicians, and partners.
• Investigate and resolve logged cases in line with SLA commitments.
• Manage and respond to customer cases through our CRM system.
• Create and process parts orders to ensure timely delivery of replacement components.
• Collaborate with your team members and supervisor to diagnose complex issues.
• Escalate issues when necessary to guarantee fast and effective resolution.
• Monitor customer configurations proactively to prevent potential issues.

 

Your Profile

We’re a fast-paced, dynamic team looking for someone who shares our passion for results and cinema. No two days are the same in this role!

You’re a great fit if you:

• Appreciate flexibility, as this role includes a weekend schedule, leaving weekdays free for your personal plans.
• Are fluent in English (knowledge of other European languages is a plus).
• Put customers first and thrive on delivering outstanding service.
• Enjoy working as part of a team toward shared goals.
• Communicate confidently and clearly with customers.
• Adapt easily to change and keep moving forward in a dynamic environment.
• Have a keen eye for detail in everything you do.

 

Your Experience

If you bring the following, we’d love to talk:

• 1–3 years of experience in a technical support role.
• Solid knowledge of Microsoft Office tools.
• Bonus points for experience with:
  • Electronics troubleshooting
  • Video equipment (e.g., projectors)
  • Network configuration
  • Salesforce CRM
  • Installing or repairing cinema or AV projection equipment
  • Certified Technology Specialist for cinema equipment