Account Manager

We Energies, a subsidiary of WEC Energy Group, is seeking a Account Manager in our Appleton, Wisconsin location.

Job Summary

 

The Account Manager is responsible for the development and implementation of strategies and plans to analyze, anticipate and exceed the needs of our largest commercial and industrial customers in a competitive environment. In this role, the Account Manager is responsible for developing and managing business relationships with key commercial and industrial customers and is the primary contact for their assigned customers. The Account Manager is expected to proactively address customer needs, consistently deliver excellent customer service and is responsible for their customer’s overall satisfaction with We Energies. The Account Manager is also the company liaison with county & regional business development agencies and assists with retaining and attracting new business to the state. This position contributes directly to the corporate goal of achieving a high level of customer satisfaction and active support for development initiatives across the region.

 

This position is being posted as a job family (Account Manager/Sr. Account Manager/Principal Account Manager). Experience is the determining factor.

Job Responsibilities

 

• Has overall responsibility for developing and fostering the Company’s relationship with the customer’s leadership team, is the owner of the relationship and is responsible for assigned customer’s overall perception of the company. Customer contacts include CEO’s, CFO’s, Plant Managers, Corporate Energy Managers, Engineers, and other key managerial positions within the customer’s organization.
• Provide leadership for internal/external teams and individuals as well as collaborate with Customer Service, Customer Operations, Regulatory and other departments to resolve issues, achieve results and provide seamless customer service to the key customers.
• Keep Company management informed of potential customer issues as well as critical information or announcements pertaining to our key customers.
• Identify opportunities for streamlining and improving processes that will further enhance customer service.
• Lead and/or assist with special projects as requested.
• Make Target Zero a way of life – focused and committed to working safely every day.

Minimum Qualifications

 

Account Manager

• Bachelor's Degree in Business, Engineering, Economics or related field.
• 3-5 years experience in the area of internal/external customer service or account management; preferably in the utility industry.

 

Senior Account Manager

• Bachelor's Degree in Business, Engineering, Economics or related field.
• 5-7 years experience in the area of internal/external customer service or account management; preferably in the utility industry.

 

Principal Account Manager

• Bachelor's Degree in Business, Engineering, Economics or related field.
• 7 plus years of experience in the area of internal/external customer service or account management; preferably in the utility industry.

End Date: 12/13/2023 

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

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WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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