Specialist, Software Sales Operations

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
Presidio Specialist, Software Sales Operations' primary responsibility is to act as a subject matter expert for Presidio’s Enterprise Licensing Agreement and Software Offerings, working in conjunction with the Business Development Managers, Account Teams and Inside Sales to support the software sales cycle.

Travel Requirements:

This is a remote position (situated within the Continental United States) with 5% associated travel as needed.

Responsibilities include:

•  Provides operational coordination of the software sales lifecycle from lead to collections
• Support the existing customer install base by creating subscription modification orders as needed.
• Attends customer calls and meetings to provide operations subject matter expertise around complex software deals
• Acts as the primary internal point of contact around software transactions for functional teams including finance, billing, A/R and logistics
• Create vendor registrations and deals in order to assist the sales cycle for software offerings
• Model subscription changes to help prepare for True Forwards and customer expectations
• Remain current on all licensing and process changes related to software subscriptions and enterprise agreements
• Keeps management informed by submitting activity and results reports, such as weekly status, and monthly and annual territory analyses.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Reviews existing subscription base to plan and maintain proper renewals and sales opportunities for existing subscriptions
• Complete subscription and EA renewals for agreements within a threshold
• Create proposals within Cisco’s Enterprise Agreement Management Portal
• Complete documentation tasks for acquiring customer letters as well as end user information forms. 
• Assist business development managers with tasks to support the EA sales cycle
• Provides oversight of the quote to invoice process and provides guidance to resolve issues as needed

   Required Skills and Professional Experience

• Bachelor’s degree or the equivalent work experience and/or military experience
• 3-5+ years of Software, Licensing, or Services sales experience
• Proven history in customer service satisfaction and sales achievements
• Ability to meet and exceed goals and targets
• Display excellent communication skills and unrivaled drive for task and goal-oriented initiatives
• Knowledge of Cisco Software Licensing and Features for the following Software Enterprise Agreements:
• Collaboration Licensing Agreements
• Security Enterprise Agreements
• Digital Infrastructure Licensing including Switching, Routing, and Wireless
• Data Center and Virtualization Software Agreements
• Knowledge of infrastructure as a service offerings
• An existing product knowledge and the desire to learn about new solutions     

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
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