Program Manager - Operations

Position Summary

In this role you will be responsible for managing strategic programs and initiatives for the Tipalti Operations division.  This is a cross-functional role that spans several departments and teams both within and outside the operations team.  You will be part of a small and nimble team that is action-oriented with high impact. 

This is an individual contributor role with very high visibility within the organization. The ideal candidate will be results-driven, and analytical with a keen ability to manage multiple programs and stakeholders. To be successful in this role, you will need to have prior experience in leading strategic programs, data analysis, working cross-functionally, and stakeholder management.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

In this role, you will be responsible for:

• Successful execution of strategic programs and initiatives in accordance with the mission and goals of Tipalti.  
• Drive programs to meet aggressive goals and deadlines in a fast paced and changing environment.
• Strategic programs and initiatives include rollout and adoption of new processes and products, migration service offerings, product migrations, etc.
• Work cross-functionally as needed with several internal teams including other Operations teams, Sales, Alliances, Product and Engineering to ensure successful completion of programs.
• Work with the Enablement team to build training and rollout plans for all cross-functional teams.
• Work with the Tipalti Management team to develop new programs to support the strategic direction of the organization.
• Develop an operating plan for the program including long term and short term goals.
• Develop metrics to measure success, assess program strengths and identify areas for improvement.
• Work with the leadership team to achieve/exceed department/company goals.
• Ensure program goals are met in areas such as customer satisfaction, implementation quality and team member performance.
• Provide accurate and timely reporting of program status throughout its life cycle.
• Meet regularly with cross-functional stakeholders to share status, issues/risks and recommendations to ensure success.

About you 

• 5-8 years of experience in managing programs/projects
• 5-8 years of implementation experience with SaaS applications.
• Bachelors or masters degree in Business, Computer Science, or related field, or equivalent experience
• Proven ability to work in a fast-paced, deadline-driven start-up environment
• Relevant account and customer management experience
• Strong analytical, creative thinking and problem solving skills
• Excellent communication, project management and multi-tasking skills.
• Detail oriented and well organized
• Passionate about customer service and helping others
• Experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intaact, etc. with focus on Accounts Payable functionality (procure to pay) – an advantage
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) – an advantage
• Experience with Compliance and regulatory processes – an advantage

The anticipated base pay rate for this position is $105,000 - $123,000 USD per annum .

Our benefits package includes: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary plus company shares
• Matching 401K
• Medical/Dental/Vision benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 3 weeks of paid vacation
• Free lunch on office days
• Fresh fruit, snacks & dri