Resource Management Strategic Business Analyst Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Resource Management Strategic Business Analyst Supervisor is responsible for developing a deep understanding of the firm’s enterprise resource management strategy and translating business vision, goals, and needs into effective analytical and operational solutions.

This role leads analytical delivery, reporting strategy, and solution enablement across the Enterprise Resource Management Office (ERMO), converting business strategy into actionable insights while ensuring high quality execution through a global team, including offshore resources.

This role requires close collaboration with team members located offshore and across multiple time zones, ensuring consistent delivery standards, clear communication, and timely execution of resource management support services.

ESSENTIAL DUTIES

Strategic Analytics, Reporting & Business Enablement

• Lead the design, delivery, and continuous enhancement of enterprise resource management reporting and analytics supporting utilization, capacity, and resourcing decisions
• Translate business needs into analytical solutions, dashboards, and insights aligned to ERMO and Dayshape program objectives
• Identify trends, risks, and resourcing gaps and convert analysis into actionable recommendations for leadership
• Serve as a subject matter expert for enterprise resource management data, reporting standards, and analytical best practices. 
• Act as an escalation point for complex analytical or data related issues tied to Dayshape operations

Governance, Data Quality & Continuous Improvement

• Lead initiatives to improve reporting efficiency, data quality, and analytical processes
• Establish governance standards for metrics definitions, reporting consistency, and documentation
• Identify opportunities to leverage automation, AI enabled analysis, and improved tooling within resource management
• Support responsible and effective AI adoption aligned to firm standards

Training, Enablement & Stakeholder Communication

• Lead training for analysts, business users, and stakeholders on reporting, insights, and analytical tools
• Communicate findings clearly to peers, leaders, and cross functional partners
• Contribute to knowledge management, documentation, and standard operating procedures

Product Enhancement Leadership & Release Enablement

• Lead the analysis and delivery of new product enhancement releases by partnering with Product owner, technical teams, and business stakeholders to translate business needs into well defined user stories and acceptance criteria.
• Drive the end to end requirements lifecycle for enhancements, including backlog refinement, sprint readiness, and release planning, ensuring alignment to product roadmap and operational priorities.
• Collaborate closely with QA teams to support test strategy development, validate acceptance criteria, and ensure enhancements meet quality, usability, and business requirements prior to release.
• Partner with Delivery Services leadership to validate operational feasibility, change impact, and execution readiness of reporting solutions, enhancements, and Dayshape configuration changes prior to release ensuring successful adoption of functionality.
• Serve as a key liaison between business, product, QA, and training teams to ensure enhancements are delivered with clarity, quality, and operational readiness.

Dayshape Platform Support:

• Provide resolution support for service tickets as directed by Product Lead
• Partner closely with the Dayshape Solution Support team through mentorship and coordination of ticket resolution support.
• Provide guidance on reporting impacts of Dayshape configuration changes, enhancements, and integrations

Team Leadership & People Development

• Lead and oversee an enterprise team providing coaching, prioritization guidance, and performance management.
• Establish consistent analytical, documentation, and quality standards across the team
• Foster a collaborative, accountable, and continuous improvement oriented team culture

Other duties as assigned 

MINIMUM QUALIFICATIONS