Customer Service

Job DetailsJob Location: Webberville SA - WEBBERVILLE, MI 48892Job Shift: DayPOSITION SUMMARY:

Customer Service is responsible for handling all incoming customer orders and insure on time delivery.

 

RESPONSIBILITIES/DUTIES:


Responsible for checking customer portals each morning to ensure the shipments for that day meet the customer needs
Chrysler SMART checks must be done every 2 hours per customer requirements. Any shortages or pilot tickets must be answered by 10:59am
Ford DDL/eDDL checks must be done every 2 hours per customer requirements. Any shortages or pilot tickets must be answered by 10:59am
Responsible for communicating with the correct individual (Engineering, Program managers, etc.) for any Ford GPIRS/Chrysler Pilot orders to ensure on time delivery
After shipments have been ASN’d, check customer portals for verification that ASN was received. If ASN does not export, a manual must be sent through iConnect within 30 minutes
Each Monday morning, customer service is responsible for viewing the DRIVE and Super-G screens for any violations. Dispute all violations received from the customer by the end of the week for Chrysler and the following week for Ford or when their dispute window opens. Screen prints of these screens must be sent to the plant manager by the end of the day
View QAD eCommerce screen for any failed files that have been received overnight. Respond to these errors in a timely manner
Set up new sales orders and enter releases into QAD for new customers. Make sure that all other QAD screens have been set up (customer, ship-to, packaging, pricing) prior to first time shipments
Manually enter all requirements for those customers not EDI capable
QAD housekeeping – end effect all old sales orders, delete all old customer requirements, obsolete all old part numbers, etc.
Fill in for Materials Analyst and Materials Scheduler as needed
Attend any meetings that are required
Attend any training that would be pertinent to the position

Qualifications
Able to communicate well with all individuals in all departments
Ability to work in a fast paced/high stress environment
Able to complete basic math skills
The ability to stay focused and organized
Able to understand basic functions of QAD MRP system
Extensive knowledge of customer portals and the screens associated with each task performed
Must have excellent attendance record


REQUIRED EDUCATION, EXPERIENCE & TRAINING:


2 years of college & 3 years related experience or high school diploma and 5 years related experience
Good working knowledge of Excel & MS Office Products
Working knowledge of QAD is a plus
Familiarity with customer portals (Ford, Chrysler, GM, Nissan, etc).