Front-Office Student Supervisor

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Front-Office Student Supervisor

Work at the front desk as a receptionist and supervises the other receptionists in their duties. Manage the work schedules of several part-time student employees and teach them how to create proper job tickets using Print ePS software.

As a Customer Consultant this position will take many of the customers that come in the door to assist them.  This position provides estimates to the customer and then puts their work into production.  This position is then responsible to the customer for the work submitted. 

This position assists in note taking and dissemination in management and other supervisor meetings.
 

What you’ll do in this position:

Customer Support

• Meet with customers who come to Print Service with printing requests
• Understand customer printing requirements
• Answer telephone calls dealing with advanced job printing, answers queries on press limitations or about how to prepare materials for printing
• Communicate with customer during job production
• Ensures the customer has a chance to proofread a digital proof, see a dummy of the layout, and review the job for content and color
• Follow up with customers to ensure they are satisfied with the products delivered
• Assigns each job a number and writes up job specifications for each order Determine materials, supplies, and production time needed for each job and order
• Create print job estimates and plans based on customer needs
• Ensures effective movement of job through the printing process
• Educates the customer about new processes in printing and the best procedures for producing a quality piece in our shop
• Assures that the printing job will meet the purpose and budget of the customer
• Schedules each job, in collaboration with appropriate foreman, for the most efficient workflow throughout the printing process
• Makes daily checks on job progress and meets three times a week with the production foreman to maintain delivery schedules
• Monitor job production – work with production employees to ensure that print jobs are on schedule and produced to the highest quality.
• Resolves any problems that may occur
• Trouble shoots issues regarding quality, materials, procedures, processes, and deadlines.
• Assists customer consultants and other employees as requested

Office Assistant Duties

• Takes notes during weekly meetings, helping to manage schedules, etc.
• Monitors and communicates availability of conference rooms
• Orders office supplies
• Trains student employees in front office responsibilities
• Manages student schedules to ensure adequate coverage of the receptionist area
• Assists customer consultants and other employees as requested

Promotes Quality Printing in the BYU Community

• Proactively seek out new opportunities, markets, and accounts to print and mail new products
• Be a good steward and provide high quality service to the university community
• Other related duties as may be necessary

Other Duties as Assigned

What qualifies you for this role:

Minimum required: 

• One year of experience (part-time ok) in an office setting

Preferred:

• Bachelor of fine arts degree in graphic design or related field, plus two years of office experience

Skills, abilities, knowledge, licenses, certifications:

• General knowledge of Microsoft Suite, Power Point, Excel and Word
• Excellent communication skills
• Self-motivated, self-directed,
• Have deductive reasoning in resolving problems that arise within the department.
• Knowledge o