Sr. Manager, Cloud Engineering

Who We Are

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join our team!

Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only open to hiring in  CA, NY, TX, OR, WA, GA, PA, FL, NV & TN, but we welcome top applicants nationwide as we expand our operating boundaries.

Role Overview:

EZ Texting is looking for a passionate and experienced engineering leader to build and lead a high-performing, cross-functional team. In this role, you will define and execute our architectural vision, ensuring scalability, security, and operational excellence. This is a technical leadership role for someone who thrives at the intersection of scalability, automation, and engineering excellence—with the ability to build high-performing teams and drive a culture of continuous improvement.

You’ll be responsible for scaling and securing our cloud infrastructure, refining CI/CD processes, and embedding best practices across our engineering teams. This is an unique opportunity to lead and shape the future of infrastructure and reliability at EZ Texting - if this sounds exciting to you, let’s talk!

Primary Responsibilities:

• Lead, mentor, and scale a high-impact Cloud Engineering and Infrastructure team operating in a follow-the-sun model, fostering a culture of innovation and collaboration
• Define and execute the strategic roadmap for site reliability, observability, cloud finops, and cloud infrastructure.
• Own and evolve the reliability, performance, and scalability of EZ Texting’s cloud infrastructure on Google Cloud.
• Drive adoption of cloud-native technologies, Kubernetes (GKE), Terraform, Ansible, and automation-first approaches.
• Architect and automate infrastructure provisioning, CI/CD pipelines, and deployment processes
• Define and drive SLOs/SLIs that align system reliability with business objectives
• Champion security best practices to drive compliance with SOC 2 Type 2, CCPA, and other frameworks
• Improve monitoring, observability, and alerting to detect and prevent incidents proactively
• Participate in incident response, postmortems, and system hardening initiatives
• Foster a culture of collaboration, transparency, and knowledge sharing across the organization.
• Provide input into long-term infrastructure and platform requirements to support business growth and scalability.

Requirements

• 8+ years of experience in Cloud Engineering, Cloud Infrastructure, Site Reliability Engineering (SRE), DevOps, or related fields, with a strong technical background in cloud infrastructure, automation, and system reliability.
• 5+ years of leadership experience, including managing and mentoring engineers, driving strategy, and leading initiatives.
• Deep expertise in cloud platforms (GCP, AWS), including networking, security, and best practices.
• Strong proficiency in Terraform, Kubernetes, Helm, and container orchestration.
• Hands-on experience with CI/CD pipelines, deployment automation, and configuration management (Ansible, etc.).
• Fluency in scripting (Python, Bash) for automation and operational tasks.
• Proven track record of defining and executing an architectural vision to drive reliability, scalability, and efficiency.
• Experience defining and implementing SLIs, SLOs, and SLAs to drive reliability improvements.
• Proficient in agile team software development and strong project management, delivering complex projects within defined timelines and resource constraints.
• Ability to lead cross-functional collaboration, working with engineering and product teams to align goals.