Account Supervisor

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Account Supervisor, you will…

Be overseeing and leading all account management processes. You will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands-on experience by delivering engaging, passionate outstanding ideas and work.  You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams. You will have consistent client contact and operate at a high level in all aspects of account management including:

Be Accountable and Responsible

• Provide strategic leadership and tactical ownership for the Account Management team
• Create relationships with clients to facilitate the overall needs of the client and agency
• Utilize experience to identify additional business needs and implement solutions
• Incorporate senior staff from account management with other departments as project objectives or issues warrant
• Maintain working knowledge of MERGE health solutions and resources and recognize/act upon opportunities.

These are the qualifications we’re looking for

• 5-6 years of account management experience within an advertising agency and/or consulting firm in the Life Science industry - Patient/Caregiver and HCP marketing, especially in rare disease is a plus
• Bachelor’s degree preferred or equivalent work experience 
• Ability to evaluate competitive communications across categories, patients, products, etc.
• Experience in building and growing omnichannel marketing across multiple channels including personal and nonpersonal tactics, paid media, affiliate marketing, email, SEO, analytics, audience strategies, and brand strategies
• Ability to run projects seamlessly from pre-kickoff discussions, writing strong project briefs, kicking off projects, running projects internally and with clients, working in Medical/Regulatory/Legal review systems and processes, and finalizing tactics to completion
• Willingness to roll sleeves up in a highly collaborative environment 
• Advanced client management skills, especially as it relates to setting and managing client expectations
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem-solving ability

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Compensation: $90,000 - $105,000

Salary differential is based on seniority, merit, education, training and experience. MERGE’s career ladders reflect department growth from Associate through Partner levels, with details of roles and responsibilities associated with each level. New hires are assigned a job level within a particular position based on these criteria and salary is set within the job level based on these criteria. Growth from one level to the next occurs when employees master their role and are promoted into the next level, generally during salary review cycles which are posted