Manager, Driver Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Laredo, W Bob Bullock Loop 

Division: Road 
Job Posting Title: Manager, Driver Operations - 97494 
Time Type: Full Time

 

SUMMARY

The Operations Manager is responsible for the management of the people, clients, and deliverables of the Road Operations team within assigned region and serves as an escalation point for customers and reports.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Operations Manager position can be broken down into three areas of responsibility: People Management, Client Relationship, Finance and Operational Excellence.

 

People Management

• Ensures that the department is fully staffed and is working at capacity.
• Provides coverage for vacations, sick time and LOA when necessary.
• Assesses performance of the staff and provides timely feedback both formally through the performance management system and informally through coaching and mentoring.
• Ensures that the team is properly trained and working efficiently.
• Confirms that the team processes the shipments as outlined in the SOP’s and corporate policies and procedures.
• Ensures that the team follows the Operational Data Quality Policy.
• Monitors the performance of the members of each center under your supervision to ensure compliance. to policies, procedures, service standards, and increased business growth.
• Develops succession plaining and training to create a sustainable department.
• Motivates and supports co-workers, integrates and promotes the Corporate Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication and Respect).
   

Client Relationship

• Develops relationships with clients and serves as an escalation point as needed.
• Manages third party service providers to ensure world class, seamless service delivery to the clients.
• Engages with clients regarding non-payment of invoices; that results in resolve and payment.
• Verifies that the team meets the clients need around shipment bookings, collections, delivery, and shipment updates and that client expectations are consistently exceeded.
   

Operational Excellence

• Ensures and verifies client invoices are accurate and timely.
• Acquires and applies professional/technical knowledge, skills, experience and judgment to accomplish results that contribute to the strategic business plans.
• Continuously looks for ways to improve operational processes, defines structure and increases productivity.
• Reviews and analyzes daily, weekly, and monthly reports for accuracy, trends, and areas needing development.
• Supports the sales team in calls where operational expertise is required.
• Educates self and others regarding product offerings consistently.
• Assists Director of Operations with operational budget.
• Analyzes and reports on performance of the business unit to ensure that budget performance measures are met/exceeded.
   

Finance

• Formulates, monitors, and achieves their quarterly objectives.
• Executes on monthly targets and controls as defined by country and regional leadership.
• Manages costs within their locations and looks for efficiencies and improvements.
• Delivers on the bottom line budget commitment.
• Assists with reports on revenue targets for their locations.
• Sets the cost budget in line with the strategy and manages costs or adjust costs according to business