Senior Director of Product - App Performance

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations:  Austin, TX or New York, NY

About the Role

As Senior Director of Product Management, Application Performance, you will guide product development through all stages of the product life cycle: identifying customer needs and developing, launching, and sustaining products, shaping the next generation of Cloudflare’s offerings. You will represent Cloudflare to customers, vendors, and partners, synthesizing information and communicating what you learn to internal stakeholders. You will build, maintain, and develop a world class team of product managers and leaders who deeply care about Cloudflare’s role in helping build a better Internet.

You are an expert in today’s Internet, both at a protocol and regulatory level. You have an opinionated view on application optimization, and Internet protocols and performance. You are able to have deep technical discussions with internal and external engineering stakeholders. You also have the soft skills necessary to navigate organizational dependencies and promote your team’s work.

This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, handle various tasks simultaneously while maintaining a positive attitude. In addition, great oral communication and written documentation skills are valuable for this role for promoting ideas throughout the company.

What You’ll Do

• Lead and encourage a team of accomplished product managers and leaders around the world, enabling high performance and removing obstacles to attainment of their objectives
• Hire, develop, and retain extraordinary talent to scale the function and meet business goals
• Guide the development of product strategy and roadmap for a broad portfolio which includes Traffic Management, Data Localization, DNS, TLS Certificate Lifecycle, and IP Address Management.
• Lead PM efforts across teams from ideation through launch, and continuing through ongoing maintenance and support
• Implement best-in-class product management processes to increase team velocity, quality, and accountability
• Develop and nurture relationships with engineering leadership and coordinate closely to ensure successful delivery of product
• Partner with leaders in other departments such as Product Marketing, Marketing, Sales, and Customer Support to drive adoption with and gather feedback from customers and prospects
• Build consensus and effectively influence senior-level partners
• Identify new markets and opportunities for product expansion and build the external and internal relationships required to realize them
• Represent the company externally as needed, including speaking engagements and other meetings with customers and prospects

Desirable Skills, Knowledge And Experience

• 15+ years experience in product management and a proven track record of leading large successful programs that span multiple teams
• Deep understanding of Enterprise Software - the products, the buyers, the opportunities and challenges specific to providing solutions to some of the largest companies in the world.
• Demonstrated ability to build, lead and develop a team of high-performing product managers and product leaders (direct reports): people want to work on your team again
• Proven track record shipping data-driven, secure, enterprise products at scale in a highly dynamic environment.
• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You are cap