Business Analyst Sales & Ops Planning

Summary

S&OP Analyst

 

The S&OP Analyst is responsible for aligning client demand with workforce capacity and operational delivery in a high volume, field based labor services environment. This role serves as a central planning and analytics resource, enabling informed decision making across operations, staffing, and account teams to support consistent, on time program delivery. The position plays a critical role in improving forecast reliability, labor utilization, and overall operational performance.

 

Job Will Remain Open Until Filled

 

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

 

Responsibilities

• Translate retailer and brand program requirements into structured labor forecasts across campaigns, store resets, product launches, and seasonal promotional events

• Monitor workforce availability across field labor pools, regional teams, and staffing partners to align supply with forecasted demand

• Lead or support weekly and monthly sales and operations planning cycles by coordinating inputs from operations, account management, recruiting, and finance

• Identify gaps between planned and actual labor deployment and quantify operational and revenue impact while recommending corrective actions

• Build and maintain reporting on key performance metrics including fill rates, labor utilization, schedule adherence, coverage rates, and cost efficiency

• Partner with account teams to incorporate client program changes, volume shifts, and scheduling constraints into planning models

• Drive continuous improvement in forecasting accuracy, scheduling efficiency, and planning processes

Qualifications

• Education Requirements: Bachelor’s degree (Bachelor’s degree in supply chain, business, operations, or related field preferred)

• Experience Requirements: 2–4 years experience in relevant field (Sales and operations planning, workforce planning, or supply chain analysis experience preferred)

• Travel requirement: No travel requirements

Supervisor Responsibility

• Direct Reports: This position does not have supervisory responsibilities for direct reports

• Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Proficiency in spreadsheet tools for forecasting and scenario modeling

• Strong analytical skills with attention to data integrity

• Ability to work across multiple departments and manage competing priorities

• Ability to translate data into actionable insights for non technical stakeholders

• Experience in retail, merchandising services, or consumer packaged goods environments

• Experience with workforce management or scheduling systems

• Experience with business intelligence or analytics tools

• Familiarity with planning and forecasting systems

• Strong influencing and communication skills

• Strong organizational and problem solving skills

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

 

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time