Director, Broker Relations

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Director of Broker Relations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. 

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Director, Broker Relations to play a crucial role in establishing and nurturing strong partnerships with brokers, consultants, and other channel partners. You will be responsible for developing and executing strategies while working closely with our partners to ensure they have the necessary resources to effectively and intelligently promote BetterHelp’s services to their book of business.

The ideal candidate has Direct to Employer (D2E) sales experience and is an expert at building deep relationships with various channel partners (e.g. Brokers/Consultants, TPAs, Health Plan Clinical and Wellness Leadership, digital health channel resellers, etc.). The Director, Broker Relations will report directly to our GM, BetterHelp Business.

What will you do as a Director, Broker Relations?

• Build and grow a strong pipeline of opportunities driven by relationships with Brokers/Consultants
• Establish a systematic process for partner outreach and relationship management
• Establish and sustain robust relationships with channel partners, such as distributors, resellers, and other vital stakeholders
• Discover new channel partners and assess their potential to contribute to our sales objectives and market penetration
• Collaborate with partners to develop a strong GTM plan and manage activities such as campaigns, webinars, etc.
• Field inbound leads from businesses and organizations that are looking to access BetterHelp’s services for their employees, students, or members
• Lead sales initiatives by reaching out to prospective clients using a variety of outbound communication modalities
• Gain deep and meaningful insight into client’s needs, and work cross-functionally with internal team members to provide the right solutions for our clients
• Own your KPI’s, and periodically present internally and to senior leadership
• Have complete ownership of your accounts, provide great customer experience, and display genuine care, compassion, and empathy for your clients and their needs

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 7+ years of experience in the employer healthcare benefit broker space
• Demonstrated experience in complex channel partnerships and/or B2B D2E and HR/Benefits market
• Preferred