Sr. Manager, Technology Operations

The Senior Manager, Technology Operations will lead all technology-related aspects of product + solution implementation programs within Professional Services. As an integral part of the Professional Services organization leadership team, you will lead the strategy, execution, and continuous improvement of the Omnicell Professional Services project methodology framework.

Responsibilities

• Lead and direct team of Data + Application Engineers within Professional Services responsible for implementing Omnicell’s products + solutions
• Develop + execute Professional Services strategy to drive customer implementations, services margin, and   growth
• Define and socialize best practices for data integration, technology frameworks + architecture design, and backend application configuration for customers on solutions during implementation
• Focus on customer journey experience while creating awareness + delivery of desired outcomes
• Establish, maintain, and improve relationships with customer leadership
• Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations
• Deliver on results in support of achieving the company’s quarterly and annual financial goals
• Partner with key business function leadership across the organization to drive organizational objectives, including Growth, Customer Success, Finance, Product, and Supply Chain
• Cultivate + develop organizational talent that represent subject matter experts on Omnicell products + solutions to lead technology landscape design, configuration, and go-live orchestration
• Monitor and ensure teams are meeting or exceeding key performance metrics, including operating  + timeline performance, utilization, customer satisfaction, and employee engagement
• Report on staffing, utilization, project health, and financial performance for Senior Leadership
• Oversee + execute improvements aimed at the development and standardization of policies, procedures, methods, and tooling
• Advise on organizational + divisional strategic initiatives aimed at driving operational, financial, and employee development improvement
• Facilitate formal and informal executive level presentations as needed
• Manage overall budget and resources
• Other work as assigned by leadership

Required Knowledge and Skills

• Financial understanding of budgets, P&L and revenue goals
• Ability to challenge the status quo to continuously improve processes and offerings
• Ability to influence others in a matrixed environment
• Ability to lead and motivate people and encourage teamwork
• Ability to communicate effectively with leadership and a clear vision of program and process integration to ensure a seamless implementation experience
• Exceptional analytical skills and demonstrable problem-solving and troubleshooting abilities.
• Exceptional written and verbal communication skills.
• Keen attention to detail, self-motivated, and solution oriented.
• Strong interpersonal skills and an outgoing, positive attitude.
• Thought leader able to manage change and take active leadership and make timely decisions
• Strong organizational, analytical, and problem-solving capabilities

Basic Qualifications

• Minimum five years in managerial roles supporting large, remote teams
• Demonstrated experience leading teams through customer delivery transformation in a Professional Services or aaS environment
• Previous experience in technology delivery 
• Previous experience in Professional Services, Product, or Engineering function

Preferred Qualifications

• Minimum seven years demonstrated experience in roles leading transformational strategies within healthcare, technology, or consulting industries
• Organizational Change Management experience
• Experience with professional services automation applications or program/portfolio management tools
• Data Integration experience within healthcare platforms + related vendors at scale
• Experience in product + engineering lifecycle management

Work Conditions

• Remote based
• Customer and internal team travel as required
• Management of a remote team
• Role requires sitting/standing for prolonged periods of time using video technologies

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and De