Partner Delivery Operations Analyst

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Due to expansion and continued growth, we are looking to hire a Partner Delivery Operations Analyst, that will sit within our Customer Care Centre of Excellence group

In FY24, our Approved Delivery Partner network is anticipated to double in size. To support this growth, this role is key to drive operational efficiency, build a predictable experience for partners and ensure we have visibility of data and insights around partner competencies, performance and skills tracking
 
 
Role and Responsibilities 
Assist with the onboarding of new Ping services partners 
Assist with building and updating processes for onboarding Ping service partners 
Work with Ping services partners to define and manage goals 
Measure partner performance and skills tracking 
Assist with development and ongoing measurement of partners for a scorecard to measure success 
Track and measure partner engagements delivered to Ping customers 
Assist with developing processes to streamline the onboarding and ongoing governance of Ping services partners 
Assist with the ongoing development of services partners by measuring performance and skills/capabilities 
Assist with capacity planning to balance partner ecosystem skills by solution capability 
Work with the Ping Training team to enable and build Ping service partner capabilities across a variety of products and solutions 
Work closely with Customer Success, Legal, and other teams at Ping to support all partner programs 
Work with the Ping training teams to enable and improve the ability of Ping service partners to deliver quality services work 
Assist with development of ongoing education and technical enablement for service partners 
 
Essential Qualifications 
Ability to build strong third-party (partner) relationships, manage partner expectations and implement/deliver exceptional partner engagement programs 
World-class, interpersonal verbal & written communication skills 
Strong organization skills 
Experience with data and reporting 
High standard for solution and process quality 
Ability to build strong relationships 
Ability to self-manage and independently deliver results 
 

Experience with the following is a plus: 
Previous professional services, partner management, or channel sales experience (ideally in the Identity and Access Management industry) 
Salesforce reporting 
Federated Identity and Single Sign-On 
Software security 
SaaS Application Integration 

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is t