Customer Experience Guide - Seasonal

Role: Customer Experience Guide - Seasonal 

Team: Retail 

Location: Haleiwa, HI Store

Scope: Customer Service In-Person, CF2 

Reports To: Retail Store General Manager 

Pay Range: $26.00 - $28.00 per hour

Seasonal Positions: Seasonal employees are employees who work on an intermittent or as needed basis. Seasonal employees may not work over 19 hours per week or more than 76 hours per month. 

Contract Window: This Seasonal role is a 3-4 month contract 

Benefits: Seasonal employees are not eligible for any Company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts. 

As a Customer Experience Guide - Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do. 

WHAT YOU’LL DO 

• We are in business to save our home planet: You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. 

• Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. 

• You are an environmental activist! You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet. 

• Product Knowledge: You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.  

• Operations: You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service