TikTok Shop - US Operations- Senior Data Analyst

Responsibilities:

1. Monitoring and Diagnosing Metrics: Continuously monitor and analyze key business metrics such as GMV, conversion rates, customer acquisition, and retention metrics. Identify trends, anomalies, and areas for improvement

2. Collaborate with cross-functional teams to coordinate resources and investigations during metric change events. Work closely with data engineers and other analysts to ensure data accuracy and availability

3. Develop, maintain, and improve reporting frameworks for weekly, monthly, and quarterly business reviews

4. Effectively communicate changes in metrics, insights, and recommendations to stakeholders, including senior management, operations and business teams

5. Build and maintain interactive dashboards and data visualisations that enable stakeholders to self-serve and access relevant information efficiently.

6. Conduct in-depth data analysis to uncover actionable insights. Provide recommendations for optimising business performance

7. Ensure data accuracy and consistency by implementing data validation checks and working closely with data engineering teams to resolve data discrepancies

8. Respond to ad-hoc data requests and perform special analyses as required by the business to support strategic decision-making