Customer Care Coordinator

The Customer Care Coordinator works hand in hand with most departments in the organization, being a team player with a positive attitude is a must. This role will allow diversity in the day-to-day management of customer needs with help and guidance from the GM of US Business Development and Secondary Supply Chain. The goal of this role is to enhance the GFL Environmental customer experience to drive organic growth with existing customer base by providing value in responsiveness. This role is not highly technical, however some technical experience in the field of chemistry or hazardous waste management is a plus.

Benefits: Why choose GFL(Team Green)?
• Health, Vision, Dental Insurance
• 401k, and 401k matching
• Paid Holidays
• 3 weeks of PTO
• And several other benefits

 

Responsibilities:

• Office reception
• Order entry utilizing GFL's internal system and organization of customer files.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Maintains internal spreadsheets for tracking.
• Works with the operations supervisor to respond to existing customers on scheduling and new materials.
• Maintains communication with customers on general information and requests to help insure customer experience and aid in customer retention.
• Maintains inventory of product and general supplies

Requirements:

• Positive attitude and ability to navigate best practices and common courtesy towards other coworkers.
• Excels in time management skills and ability to multi-task and prioritize work.
• Excels in MS office.
• 3-5 years of experience in a related field or role.
• Knowledge of office systems and procedures.
• Strong organizational and planning skills.
• Previous training or on the job experiencing servicing customers.
• Attention to details and problem-solving skills.
• High school diploma or equivalent; college degree preferred.

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Condition of Employment:

• Valid driver's license and ability to pass drug screen and criminal background screening.

#GFLTalent

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com