Account Manager, Relationship Management

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Relationship Management will be responsible for supporting the day-to-day management of client accounts and contribute to the development and implementation of effective relationship management strategies.
 

What You'll Do

• Serve as a point of contact for client inquiries, requests, and concerns. Develop a deep understanding of client needs and expectations to ensure their satisfaction.
• Facilitate school engagement through virtual meetings with key influencers in financial aid and various departments.
• Effectively demonstrate the value of Sallie Mae’s suite of products and services, including private student loans and college planning products to school personnel.
• Proactively monitor client satisfaction levels, identify areas for improvement, and work with the team to address concerns and provide effective solutions.
• Liaise between schools and internal departments to promote brand and product awareness, and facilitate effective problem resolution and ensure client needs are met.
• Work with other Sallie Mae colleagues (e.g. Sales Colleagues, School Solutions Group, School Assist, Credit Risk, etc.) to develop and build client relationships on campus, and ensure due diligence requirements are met (not limited to: Collecting financial statements, ECARs, Accreditation documents, catalogs, graduation and placement rates, etc.)
• Support the analysis of client data and generation of reports on key performance metrics, such as client activity, revenue growth, and satisfaction levels.
• Identify process inefficiencies and recommend improvements to enhance the overall relationship management function.
• Ensure a proper record keeping of customer service information and other interactions within Oracle Sales Cloud (CRM) through secure, timely, and accurate data entry.
• Function as a risk owner in daily business activities, continually working to support a strong risk, audit, compliance, and regulatory culture to include understanding loan and disbursement processes.
• Submit requested reports and special projects in a timely an accurate manner (e.g. weekly report of activities, special requests of information etc.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and experience required.

• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients and internal stakeholders.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Detail-oriented mindset with strong problem-solving abilities.
• Customer-centric approach with a commitment to delivering exceptional service.
• Proficiency in using CRM software and other relevant tools for relationship management.
• Analytical skills with the ability to interpret data and generate meaningful insights.
• Ability to wor