Customer Service Representative

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative based in the Las Vegas area. The Customer Service Representative is responsible for supporting our hospitality customers as they place their orders for spare parts and consumables via phone, email and the webstore. This role is key to maintaining a high level of customer experience and loyalty.

 

HOURLY HIRING RANGE: $19/hr - $22/hr (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

 

WHAT YOU WILL DO

• Answer incoming customer calls, emails and webstore chats regarding orders, service questions and general client product related concerns
• Assist with Webstore order management
• Process incoming orders in the ERP system
• Update customer information in the customer service database during and after each call
• Navigate in the ERP system and become familiar with the customer’s sales history

 

WHAT WE REQUIRE

• 3+ years’ experience in customer service
• High School diploma or GED

 

WHAT WE PREFER

• Spanish speaking
• Ability to work on a rotational schedule

 

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

 

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important.  We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

 

 

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

 

 

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