General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:
The General Manager of the Luminary Hotel in Fort Myers, Florida, serves as the operational leader, overseeing guest and employee satisfaction, financial performance, sales, and revenue generation. This role is responsible for delivering a solid return on investment for both the management company and property ownership. The General Manager ensures the effective execution of the Autograph brand’s service strategy and initiatives, aiming to exceed guest expectations, drive profitability, and increase market share. They hold departmental teams accountable for strategy execution while also supporting their professional growth. Additionally, the General Manager actively engages with the local community in Fort Myers, fostering strong relationships with local officials, businesses, and customers, while upholding the values of Mainsail and the Autograph Collection brand in all leadership actions

Job-Specific Tasks
Business Strategy Development
At the Luminary Hotel in Fort Myers, Florida, the General Manager stays informed on industry trends, while carefully assessing the strengths and weaknesses of local competition. This includes exploring new business opportunities and developing detailed business plans aimed at maximizing customer satisfaction, profitability, and market share for the property. These plans are designed to align with Mainsail’s overarching brand strategies. The General Manager ensures that the corporate strategic plan is effectively translated into actionable goals and objectives for the Luminary Hotel to execute seamlessly.
Business Strategy Execution
The General Manager implements and drives business plans designed to enhance customer satisfaction, increase profitability, and grow market share at the Luminary Hotel. This includes ensuring that the hotel's business plans, and its employees are fully aligned with the broader Mainsail and Autograph Collection brand strategies. Departmental teams are held accountable for the successful delivery of these plans, with regular evaluations of performance to inform future improvements. The General Manager encourages innovation by experimenting with new ideas and taking calculated risks to elevate guest satisfaction and profitability, all while ensuring that actions positively impact the hotel’s overall performance and success.

Talent Management and Organizational Capacity
The General Manager of the Luminary Hotel cultivates a high-performing and cohesive management team that continually strives for excellence. Through coaching, specific feedback, and accountability, the General Manager helps department leaders drive results and improve across the hotel. They create tailored development plans for direct reports, focusing on individual strengths, growth needs, and career aspirations. Additionally, the General Manager ensures that all department managers are doing the same for their teams, identifying the necessary resources to strengthen the property’s workforce. Succession planning is a key focus, as the General Manager actively supports staffing processes and works to ensure that the hotel has a strong team prepared for future roles.

Brand Champion
As a passionate advocate for both the Mainsail and Autograph Collection brands, the General Manager ensures that the Luminary Hotel’s guest experience consistently reflects these values. Clear and consistent communication about property and brand goals is shared with the leadership team, employees, and owners. They champion change and inspire the team to achieve operational excellence, ensuring that all leadership actions are aligned with the core values of Mainsail and Autograph Collection.

Business Information Analysis
The General Manager at the Luminary Hotel regularly reviews and analyzes key business data such as market share, financial performance, inventory, employee engagement, and customer satisfaction. By closely monitoring this information, they proactively address changing market conditions, ensure the hotel operates within budgetary guidelines, and consistently meets profit margin goals. Business insights are used to identify successful products and services, as well as areas for improvement. These insights are integrated into the hotel's business plans to drive continued success and growth.

Essential Functions
•    Always ensure adherence to Mainsail Lodging &am