User Experience Researcher

User Experience Researcher

Role Summary:
Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.  We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users’ needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About the Role 
As a User Experience Researcher, you’ll join a team dedicated to conducting user research for global projects. You’ll work closely with other researchers, product developers, designers, and engineers to plan and execute research studies. You’ll identify the needs of the team and craft research studies that help them make data-informed decisions. You’ll push yourself to apply a lean and impactful research approach and you’ll report on your observations and insights in useful ways that facilitate action. 
 
Specific responsibilities include:  

• Determine and recommend the most efficient and effective user-centered research approaches to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process. 
• Synthesize quantitative and qualitative data to help drive product and design decisions. 
• Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process. 
• Create written reports of insights and observations. 
• Conduct literature reviews and synthesize.
• Assist with discovery and foundational research activities to inform UX design decisions.
• Assist in developing user journeys and personas.  
• Take ownership for self-development, stay current with research techniques and tools in the field of UX. 
• Be a self-starter. Take initiatives and drive assigned projects from beginning to end. 

About You 
You are a fit for the role of User Experience Researcher if you have: 

• Bachelor’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent. 
• 2+ years' experience conducting UX research. 
• Experience with applying research methods including but not limited to usability studies, contextual inquiry, and surveys. 
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. 
• Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members. 
• Comfort with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts. 
• Dedication to advocacy of a user-centered, evidence-based approach to product development, while balancing business needs.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should