Associate Complaints Department- BBVA DIGITAL BANKS Germany

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

Background:

• Education: law graduate
• Experience of at least 3 years in similar positions
• Languages: german proficiency, english or spanish required (B2 min)
• IT: advanced knowledge of Excel, Powerpoint and Word

Soft Skills:

• Attention to details
• Team player
• Strong written communication skills
• Good at prioritising and managing your time

About the job:

TASKS:

• Preparation of responses to supervisory authorities of claims and complaints submitted by clients
• Manage the Banks position in the alternative dispute resolution procedures
• Internal management of litigations affecting the Bank and coordination with external law firms
• Supervision and legal support to the back office team dealing with clients' claims and complains
• Legal support to the Banks internal functions in the management of audits and judicial investigations, foreclosures and seizure orders
• Legal support in the management of clients' testamentary files
• Preparation of periodic reports for corporate bodies and control functions in relation to the areas of competence
• Monitoring the evolution of regulations and jurisprudence that may affect the areas of competence

Skills:

Legal Cases, Legal Issues, Legal Services