Senior IT Systems Engineer (Temp-to-Hire)

Company at a GlanceOpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
The Senior IT Systems Engineer (Temporary)  is responsible for performing functions such as evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations. Other functions include analyzing, installing, modifying, and supporting operating systems, databases, and utilities software. The IT Systems Engineer also plans, conducts, and directs the analysis of business problems with automated systems solutions. This job family reports to the Director, IT. This is a full-time, temporary to hire position after a 3 month duration.
Key Responsibilities:-Deploy and manage business-critical applications hosted by 3rd party SaaS vendors-Collaborate with engineering, business ops, and security teams to coordinate IT policies-Configure and implement policies and scripts to support company-owned devices-Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff-Work with Security, PeopleOps, and IT Ops to further optimize onboarding and offboarding processes-Develop and maintain tooling and processes to facilitate end-user asset management, provisioning, and tracking-Participate in general IT operations, user support, and escalations-Build and maintain cross-functional relationships with internal teams to drive initiatives-Plan and implement systems automation as required for better efficiency-Oversee and provide operations support including account management, workflow, log analysis, troubleshooting, and service optimization-Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements-Develop system-monitoring and support automation to enhance and scale the quality of support
Requirements:-5+ years of experience in IT in a high growth Software as a service (SaaS) environment-3+ years of experience in user support in a cloud-first modern IT environment- Must have at least 3-years experience administering SaaS applications like Okta, Google Workspace, Slack, Atlassian products, Jamf, and InTune-Knowledge of networking, information security, and designing baseline configurations-Hands-on experience supporting Windows, Mac, GCP, Azure, MS365, and Google apps-Hands-on experience with DMARC, SPF, DKIM-Networking experience in small business environments and hands-on experience with basic firewall and switch configuration-Proven experience in developing and maintaining automation workflows and integrations for repetitive or manual tasks
Nice to have:-Hands-on experience migrating and retiring AD on-premise to Okta-Jamf certification-Jamf scripting experience-Jamf DEP Notify implementation-Okta security policy implementationCarbonBlack MDM deployment-Compliance programs eg. SOC2 type 1 or 2OpenX VALUESOur five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONEWe are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRICWe innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURSWe innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
WE ARE AN OPEN BOOKWe understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 
WE EVOLVE FASTWe take responsible risks and own and learn from our mistakes. We recognize and repeat success.