Traffic Management Center (TMC) Operations Manager

GFT is a leader in infrastructure planning, design, and program management, partnering with transportation agencies across North America to deliver innovative solutions that improve safety, mobility, and the communities we serve.

 

As GFT continues to expand our transportation operations presence throughout Tennessee, we are seeking experienced professionals to support an anticipated statewide Traffic Management Center (TMC) Operations contract for the Tennessee Department of Transportation (TDOT).

 

GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions.

 

GFT is a leader in infrastructure planning, design, and program management, partnering with transportation agencies across North America to deliver innovative solutions that improve safety, mobility, and the communities we serve.

 

As GFT continues to expand our transportation operations presence throughout Tennessee, we are seeking experienced professionals to support an anticipated statewide Traffic Management Center (TMC) Operations contract for the Tennessee Department of Transportation (TDOT).

 

As the Traffic Management Center Operations Manager for Regions 3 & 4…

You'll lead daily operations supporting TDOT's Knoxville and Chattanooga Traffic Management Centers, serving some of Tennessee's most critical interstate corridors and freight routes. Working closely with TDOT leadership, law enforcement, emergency responders, and regional transportation partners, you'll guide a team responsible for real-time traffic operations, incident management, traveler information, and operational excellence throughout East Tennessee.

 

This is an outstanding opportunity for an experienced transportation operations leader who thrives in a fast-paced, mission-critical environment and enjoys mentoring teams, building strong client relationships, and driving continuous improvement.

 

In this capacity, the successful candidate will be responsible for the following:

• Lead daily operations for TDOT's Region 3 and Region 4 Traffic Management Centers.
• Foster a collaborative, customer-focused culture committed to operational excellence and continuous improvement.
• Build strong partnerships with TDOT leadership, emergency responders, public safety agencies, and transportation stakeholders throughout Middle and West Tennessee.
• Support transportation operations that improve mobility, enhance incident response, and provide timely traveler information across Tennessee's busiest urban transportation corridors.
• Develop, mentor, and support Shift Supervisors and Traffic Management Center Technicians while promoting teamwork, accountability, and professional growth.
• Use operational performance measures to identify opportunities for innovation and improved service delivery.
• Advance statewide Transportation Systems Management and Operations (TSMO) initiatives through effective leadership and regional collaboration.

In this capacity you will be responsible for the following

• Managing daily Traffic Management Center operations for the Nashville and Memphis facilities, including staffing, scheduling, operational coordination, and issue resolution.
• Providing leadership, coaching, and operational oversight for Shift Supervisors and Traffic Management Center Technicians.
• Coordinating with the TDOT State Project Manager, Regional TMC Team Leads, GFT leadership, and regional transportation partners to ensure successful program delivery.
• Supporting Traffic Incident Management (TIM) meetings, after-action reviews, special event planning, and multi-agency operational coordination.
• Preparing monthly operational performance reports and evaluating operational effectiveness using established performance measures.
• Overseeing employee onboarding, training, certification, refresher training, and professional development initiatives.
• Supporting updates to the TDOT Traffic Management Center Operations Manual, operating procedures, and training materials.
• Ensuring adequate staffing coverage while proactively addressing vacancies, leave coverage, and changing operational requirements.
• Monitoring operational performance and implementing process improvements that enhance traveler information, incident response, and transportation system reliability.
• Supporting SmartWay operations, Intelligent Transportation Systems (ITS), work zone coordination, wrong-way driving initiatives, and other transportation operations programs as assigned.
• Promoting compliance with established operating procedures, contractual requir