Auto PD Claims Manager

Please note, employment offered to residents in the following states only: Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont.

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!

Emotional

• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution!)

YOUR PURPOSE AND FUNCTION IN OUR COMPANY:

The Auto PD Claims Manager will be responsible for the technical and professional development of their team and for the performance and results of their unit. This position will be expected to broker relationships with our agents, business partners, and cross departmental associates.

The Auto PD Claims Manager will:

• Develop the full potential of each member of their team
• Use data and analytics to identify trends and make sound decisions
• Contribute to the organizational goals and objectives
• Have superior business knowledge

KEY CAPABILITIES FOR SUCCESS:

• A strong customer focus
• Candidate will possess sound technical skills
• Ability to multitask and prioritize
• Extremely strong written and verbal communication
• Excellent organizational skills
• Technologically oriented
• Creative thinking

QUALIFICATIONS:

• Bachelor’s degree or equivalent work experience; no management experience required
• Insurance education: AIC, SCLA, CPCU or equivalent
• Familiar with state regulations and policy coverages.
• Excellent oral and written communication, listening, team building, organization and negotiation skills.
• Effectively interact with brokers/agents, exhibit excellent customer service, and exude a highly professional appearance.
• Demonstrated ability to respond to claims trends by implementing programs that are beneficial to the company (i.e., alternative dispute resolution)
• Team-skilled in the areas of cooperation, group decision-making, and problem solving.
• Strong time and project management skills that support continued process improvement, as well as the achievement of goals and objectives.
• Strong knowledge of litigation management and policy interpretation.

ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER: This role (job) description indicates in ge