Disrepair Team Leader

 

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

 

Disrepair Team Leader

 

Office Location dependant on location of successful applicant

 

£36,680 - £38,611 per year

 

35 hours per week

 

We have an opportunity for a Disrepair Team Leader to manage the Disrepair Assets Administrator Team to coordinate all the repairs resulting from Housing Condition Claims ensuring that appropriate and effective responses are put in place and that all documentation is dealt with in a timely fashion to minimise the financial impact of claims on the business.

 

The role of Disrepair Team Leader will include:

• Support the management, recruitment, performance management and development of the team, to ensure required skilled people are available to meet business needs for delivering high quality housing services
• Build, manage and maintain effective relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Provide regular reporting of team and supported regions performance to senior management to drive performance management
• Hold others to account to ensure the best service delivery for the Group and customers

 

Skills and experiences:

• Good understanding of written and spoken English 
• Good communication skills    
• Excellent interpersonal and customer care skills                  
• Basic Microsoft 365    and SharePoint          
• Intermediate Microsoft Excel 
• Ability to extract and interrogate data
• Degree, management qualification or relevant professional qualification
• Travel is a requirement of the role, therefore a full valid driving license is essential

 

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools