Head of Branch Operations AZ Partners

About the Job

The Local Head of Operations acts as a strategic and operational leader, serving as the primary interface between Allianz Technology’s central team, local Operations colleagues, relevant stakeholders and external partners. The role ensures the effective deployment and run of global capabilities (processes, tooling, governance etc.) while tailoring execution to local customer needs and regulatory requirements.

 

This role is instrumental in driving the branch’s standardization and harmonization of Operations, combining strong executional leadership, technical expertise, and a customer-centric mindset.

You will manage internal and external team members and will balance strategic vision with hands-on operational activities.

  

What you do

• Establish and lead the success of the Local Operations team, collaborating closely with AZ Technology global capabilities and aligning with key stakeholders across the organization, overseeing daily activities related to local COO capabilities.
• Ensure oversight of IT governance, managing project and service portfolios, implementing global internal IT initiatives with local impacts, executing key local Operations activities such as CPI processes governance, internal IT consumption management, vendor relationship management and real estate/facility oversight.
• Standardize and harmonize Branch’s Operations in line with AZ Technology Global Operating model, policies, and standards, ensuring local operational challenges and needs are effectively reported to Global for continuous improvement.
• Support the Local Head of IT in addressing client needs and issues related to operations, monitoring local operations performance by setting and tracking KPIs, managing activities in line with corporate calendars and supporting audit processes with accurate reporting.
• Drive and ensure execution of global initiatives and programs locally, adopting best practices, innovative technologies, and quality certifications, while leading and coaching team members to develop capabilities and build high-performing, collaborative, and engaged teams.
• Create an inclusive work environment where innovation and fresh perspectives benefit our people, business, customers, and communities, ensuring safe working conditions for all and adhering to relevant policies and procedures to mitigate risks and compliance issues.
• Manage performance review processes, oversee training, check workload management and resource allocation and approve operational HR activities such as vacation approvals and work-hour tracking.

 

What you bring

• Strong expertise in IT governance and project management, with a proven track record in managing complex service portfolios and implementing global IT initiatives.
• Technical proficiency in CPI processes governance, including compliance monitoring and tool standardization.
• Solid experience in vendor relationship management and real estate/facility oversight with competence in risk management, compliance and audit coordination, ensuring adherence to regulatory standards.
• Ability to manage and maintain local internal IT tools effectively, with proficiency in setting and tracking KPIs to monitor operational performance.
• Experience in driving global initiatives and programs locally, with a focus on adopting best practices and innovative technologies.
• Strategic and operational leadership capabilities, with the ability to balance strategic vision with hands-on operational activities.
• Exceptional communication and interpersonal skills  and a customer-centric mindset, with a strong focus on tailoring execution to local customer needs and regulatory requirements.
• Leadership skills to build high-performing, collaborative, and engaged teams, fostering an inclusive work environment.
• Basic knowledge of AI technologies, principles and their practical use.

 

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning prog