Consultant, Loss Control (Senior Living)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide Insurance is the 8th largest commercial carrier. Our Risk Management Client Services organization has over 100 Risk Management associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: senior living, human services, contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Risk Management Consultant with responsibilities for servicing national accounts both virtually and occasionally in person requiring limited travel.  The qualified candidate will reside near a major metropolitan airport. We are seeking knowledgeable clinicians with experience in the senior living industry.

This position is an integral part of the Senior Living, Human Services and Nonprofit Practice team and will work closely with the Risk Management Sr Consultants, Directors and other subject matter experts. In this role, you will serve as a key resource for the evaluation of professional liability, clinical and abuse exposures for new and prospective business, contributes to the profitability and retention of current senior living business, and provides consulting services to senior living accounts.  You will also have responsibility for developing resources and solutions for servicing senior living accounts.

Strong relationship, marketing and consulting skills required to interact with underwriting, agents, policyholders, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.

Compensation Grade:  G5

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Job Description Summary

The Loss Control Services team at Nationwide contributes to the overall success of our customers’ businesses operationally and financially; we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help business partners succeed, this could be the job for you!

As a Loss Control Consultant, you’ll provide services to a large portfolio of complex accounts in multiple lines of business, influencing profitability, retention and creating a valued customer experience within a collaborative environment. We’ll count on you to determine effective controls, make improvement recommendations and differentiate classes of business. You’ll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Job Description

Key Responsibilities:

• Provides services to influence profitability and retention. Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.

• Meets with customers to identify hazards and exposures by conducting complex risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement. Assigns an appropriate line of business rating based on professional judgment and company guidance.

• Researches customer’s operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.

• Applies the highest-level technical expertise to help lead as a subject matter expert for at least one line of business or practice.

• Builds and maintains strong relationships customers and business partners. Functions as an ongoing resource and contact person with a high level of expertise.

• Consults with customers, providing observations, solutions and support to meet business needs. Creates and recommends service objectives based on customer goal assessments and loss analysis. Identifies service opportuniti