Key Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Complementary Distribution

Caterpillar complementary distribution is business line with purpose to deliver RETAIL diesel and gas gensets (recip) up to 200 kVA to USA market. Complementary distribution leverage on independent distribution network, working directly with customers and contractors to increase Caterpillar market participation in USA.

About Complementary Distribution - Key Account Manager

We are currently searching for Complementary Distribution - Key Account Manager in Irving, Texas or Houston, TX. Key Account Manager manages business development and overall collaboration between Complementary Distribution business line. Complementary Distribution product portfolio consists of Gas and Diesel gensets up to 200 kVA.

What you will do: 

• Manage day-to-day business interaction between Complementary Distribution business line.

• Manage end-to-end business including technical clarification, commercial clarification, bidding process and contract negotiation (in collaboration with other departments).

• Key Account Manager serves as single point of contact to selected key customers.

• Participation in selected fares and conferences in tight collaboration with Complementary Distribution - marketing team.

• Close collaboration with technical department (training, commissioning, service technicians, …).

• Weekly update of CRM.

What you will have: 

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Top Candidates Will Also Have:

• Bachelor’s degree in any technical or business field, or equivalent experience.

• Master’s degree or/and MBA will be considered advantage.

• 5 + years’ sales or account management experience.

• Knowledge of retail gas and diesel market & technology preferred.

• Previous experience in similar role will be considered advantage.

Additional Information:

• This position is located in Irving, TX or Houston, TX.

• Ability / willingness to travel up to 25 %.

• Domestic relocation assistance is not offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to