Manager of Technology Assets

The Legal Aid Society, the nation’s oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long – working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve.

 

Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough. The 2,300+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

 

Reporting to the Director of U/X, The Manager of Technology Assets will be responsible for acquiring, cataloguing, managing, and protecting Legal Aid’s technology assets, and will support and oversee the daily operations of the U/X team.

 

ESSENTIAL DUTIES/RESPONSIBILITIES

 

Asset Management and Coordination

• Work with the Director of U/X to drive the creation, management, and enhancement of the Technology Inventory system
• Responsible for managing IT’s device inventory, including assignment, routine monitoring, and reviewing performance
• Oversee the management of IT assets throughout their lifecycle, including procurement, deployment, tracking, maintenance, reclaiming and responsible disposal
• Develop and implement asset/inventory management policies, procedures, and best practices to ensure compliance and optimize asset utilization across the organization
• Conduct Audits to verify the accuracy and integrity of asset data and to support easy and consistent search and delivery of assets
• Work with the IT Directors and the Administrative Coordinator to partner with vendors and service providers to manage hardware and software procurement, maintenance, and licensing
• Collaborate with cross-functional teams to establish inventory tracking systems, implement asset tagging, and maintain accurate inventory records
• Conduct regular analysis and reporting on asset usage, demographics, and lifecycle metrics, providing valuable insights and recommendations for strategic decision-making
• Contribute to the development and maintenance of technical documentation for hardware and software configurations, processes, and procedures
• Collect feedback from staff about the performance of their devices and implement strategies to ensure device inventory aligns with business needs
• Be the responsible person in IT who can answer the question “where is that piece of equipment, who is it assigned to, what is its value?” 

 

User Experience Support

• Work alongside the U/X supervisors to provide support and guidance to U/X Technicians under the supervision of the Director of U/X
• Collaborate with other IT teams to resolve technical issues
• Monitor and report on help desk performance metrics, proactively identify areas for improvement and developing and implementing strategies to resolve
• Demonstrate strong leadership skills to consistently deliver outstanding results on-time, meeting the identified needs/business requirements, and in line with established budgets
• Provide excellent customer service and support to employees across the organization

Professional Development and Other Duties as Assigned

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

 

QUALIFICATIONS

Required qualifications:

• A combination of 7 years of post-secondary education and work experience, with at least 3 years of experience working in a technical and/or an end user support role

Preferred qualifications:  

• An associate or bachel