Ivy Tech Community College seeks candidates for an IT Director opening. The successful hire will provide leadership over the technical staff responsible for IT service delivery; maintain a high level of customer service excellence; participate in budgeting, capital equipment processes, and quality improvement activities for the organization.

The IT Director will meet scheduled milestones to ensure project/program objectives are met in a timely manner; Implement and adhere to college-wide technical policies, objectives, and methods. All activities will be conducted with an appreciation and respect for diversity of people, styles, and views.

Major Responsibilities:  

• Oversee and support all aspects of IT operations and service delivery within the assigned service area.

• Provide technical advice on technology related services that fall outside the scope of OIT, and where appropriate engage IT support staff to provide additional support.

• Work alongside campus leadership to improve IT service delivery, serve as the point of contact between campus leadership and OIT.

• Create and maintain an atmosphere of customer service excellence.

• Manage change control processes in accordance with college-wide change control processes as it applies to IT services.

• Manage hardware and software assets in accordance with statewide procedures.

• Recruit, manage, supervise, and develop IT support staff.

• Participate in the IT budgeting process and direct expenditures for computer and technology services.

• Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.

• Support the daily IT operations to provide leadership that promotes and supports compliance of the statewide goals of OIT.

• Directs, tracks, delegates, and reviews the IT Helpdesk requests and incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA).

• Provide coaching to correct IT Helpdesk case and incident behavior that falls out of compliance, and communicate directly with customer to promote excellent customer service standards.

• Facilitate assistance from statewide teams or supervisor as needed to escalate an incident when it falls outside of the scope of the IT Support Team.

• Strong leadership, including management of a team, that promotes and supports compliance of the statewide goals of OIT.

• Where appropriate, serve on campus cabinets and boards.

• Maintain communication with the IT System Administrator(s) and IT Network Administrator(s) as needed to service the local campus needs.

• Serve as the team lead on one or more statewide OIT teams as needed.

The above list of duties should not be contrasted as an exhaustive list. Other duties logically associated with the position may be assigned. This is an on-site job in Evansville, IN.

 

Hiring Range:

• $65,000-$70,000 annually based on experience

Work Hours:  

• Typical business work hours, may be adjusted during peak times.

Benefits:

Full-time, benefits eligible position with no enrollment waiting period. Exceptional benefit offerings, including:

• Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability.

• Retirement Plan with 10% Employer contribution, no match necessary, with no waiting period.

• Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more. Up to 47 paid days off per year.

• Free Ivy Tech tuition for employee, spouse and dependents.

• For those pursuing higher degrees, Tuition Reimbursement at other institutions.

• Opportunities for Professional Development.

• Discounts for rental cars, hotels, and electronic and mobile devices.

• Eligible employer under the DOL Public Service loan forg