Senior Product Support Specialist

Job Summary:

The position can be worked remotely within North Carolina or one of the surrounding states.

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.

Minimum Qualifications: (Education, Experience, Knowledge, and Skills):

• Bachelor’s degree in electrical engineering, or equivalent work experience in the Switchgear and/or Power Generation Industry
• 12+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
• Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
• Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
• Commissioning and field experience are recommended.
• NFPA 70 ARC Flash Certified preferred
• Valid Driver’s License
• Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices.
• Ability to understand operational theory of Switchgear and/or PowerGen Products.
• Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
• Ability to understand and follow project scopes.
• Ability to lead Root Cause Analysis teams to resolve field discrepancies.
• Working knowledge of PowerSecure Microgrid Solution Products.
• Proficient understanding of AC/DC Electrical Theory.
• Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
• Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.

 

Job Duties and Responsibilities:

Duties include but are not limited to:
• Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
• Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
• Provide control of onsite engineering changes to drawings and settings files.
• Effectively communicate open action items to proper initiatives for action planning and task assigning.
• Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
• Assist other Product Support Training and Training Specialist on resolving technical issues.
• Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
• Assist Product Support Manager in scheduling and assigning priorities.
Physical Demands and Work Environment:
• Travel will occasionally be required. Up to 45%.
Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas
• generators, outdoors, around metal welding, forming, cutting and other industrial processes.
• Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able
• to work at a desk in an office setting for 8 hours a day.
• Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such
• equipment with small fine buttons and operators.
• Occasional after-hours and weekend support is needed.
• Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.

 

About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal a