Medical Support Assistant

Company Description

Compass Government Solutions, LLC is a Woman-Owned Small Business dedicated to their True North, which are their principles and goals. These principles are used every day to govern them through their work and relationships when supporting their client with measurable outcomes. To accomplish their mission critical objectives, the leadership team at CGS brings over 50 years of collective executive experience providing full-service Health and Wellness services, Administrative Support Services, Research and Program Management and pilot program execution to federal government agencies nationwide and OCONUS. Our services support the Military Service Member, the Veteran and federal personnel support of health concerns, returning to duty, to their families and their communities and bettering short and long-term outcomes, through integrated healthcare and research.

Job Description

Compass Government Solutions LLC is looking for Medical Support Assistants to provide services for the Eastern Colorado Health Care System (ECHCS) Eastern Colorado Locations. In preparation to bid on this contract, we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals.

The Medical Support Assistant (MSA) will provide administrative support and appointment scheduling services within the Eastern Colorado Health Care System (ECHCS). The MSA will play a crucial role in ensuring efficient patient scheduling, assisting healthcare providers, and coordinating community care referrals. This position requires excellent communication skills, attention to detail, and proficiency in medical administrative processes.

Hours:
Mon-FRI
7:00 AM -6:00 PM

Job Locations

The position may be based at any of the following ECHCS locations:

• Rocky Mountain Regional VA Medical Center – 1700 N. Wheeling Street, Aurora, CO
• Office of Community Care – 4100 E Mississippi Ave, Glendale, CO 80246
• PFC Floyd K. Lindstrom VA Clinic – 3141 Centennial Blvd, Colorado Springs, CO 80907
• Union Boulevard VA Clinic – 3920 North Union Blvd, Colorado Springs, CO 80907
• PFC James Dunn VA Clinic – 4776 Eagleridge Circle, Pueblo, CO 81008
• Lt. Col. John W. Mosley VA Clinic – 21825 E. Quincy Avenue, Aurora, CO 80018
• Jewell VA Clinic – 1400 E. Jewell Avenue, Aurora, CO 80012
• Golden Outpatient Clinic – 1020 Johnson Road, Golden, CO 80401
• Castle Rock Outpatient Clinic – 3753 Dacoro Lane, Castle Rock, CO 80109
• Alamosa/San Luis Valley Clinic – 622 Del Sol Drive, Alamosa, CO 81101
• La Junta Outpatient Clinic – 1100 Carson Ave, Suite 104, La Junta, CO 81050
• Lamar Outpatient Clinic – 1401 South Main St, Suite 2, Lamar, CO 81052
• Remote Work – Some contractor personnel may work 100% remotely in a non-VA-owned space, which may be within or outside the commuting area of the agency.

Job Requirements

• Serve as the primary scheduler and receptionist for patient appointments in accordance with VHA Directive 1230.
• Perform front desk duties, which may vary based on clinic needs.
• Collaborate with the Lead Scheduler and scheduling team to maintain accurate patient scheduling.
• Ensure all patient communication is timely and professional.
• Authorize and coordinate Veteran care with community providers when services are unavailable within the VA system.
• Maintain communication with internal medical providers regarding VA Community Care processes and regulations.
• Identify and report issues with automated scheduling systems.
• Validate and update patient demographic information within VA systems.
• Integrate received health records into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA).
• Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
• Manage incoming phone calls and patient inquiries in a professional manner.
• Use Microsoft Office Suite (Excel, Word, Outlook, Teams) for administrative tasks.
• Perform pre- and p