Senior Guest Experience Advisor

GENERAL OVERVIEW:

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting.

As a Senior Guest Experience Advisor, you will play a pivotal role in delivering seamless day-to-day operations while setting the standard for exceptional service and leadership. You will act as a resource for the entire team, supporting club operations, guiding guests and members through their wellness journey, and ensuring every visit exceeds expectations. With a deep understanding of Remedy Education and services, you’ll inspire guests to explore personalized experiences that align with their wellness goals.

If you thrive in a fast-paced, team-oriented environment and have a passion for wellness and hospitality, we invite you to join our Boston team and help us create lasting impressions.

ESSENTIAL RESPONSIBILITIES

Guest Experience + Concierge Leadership:

• Set the tone for exceptional hospitality by modeling warmth, professionalism, and personalized service.
• Guide members and guests through the Remedy journey, offering tailored recommendations for services, memberships, retail, and F&B that enhance their experience.
• Lead club tours, showcasing the unique value of our offerings and inspiring guests to fully engage with Remedy Place.
• Serve as the decision-maker when Management or the Lead Guest Experience Advisor is unavailable, handling scheduling adjustments, payment concerns, VIP requests, or operational challenges with confidence.

Team Leadership + Operational Support:

• Ensure the floor team is fully informed on the day’s schedule, priorities, and updates to provide a seamless guest experience.
• Oversee team member breaks and lunches, ensuring uninterrupted guest flow and operational coverage.
• Assist in coaching and onboarding new team members, reinforcing Remedy Place standards and best practices.
• Regularly monitor the club environment, ensuring all spaces maintain the highest level of cleanliness, organization, and functionality.

Education + Wellness Expertise:

• Demonstrate in-depth knowledge of Remedy Education, including the science and benefits of our holistic self-care services, to effectively guide guests in making informed decisions.
• Participate in Remedy Continued Education courses to stay current on services, trends, and operational enhancements.
• Act as a go-to resource for the team, providing expertise on Remedy services, memberships, and operational standards.

Enhanced Hospitality Services:

• Coordinate with group experience instructors to set up and break down classes, ensuring smooth execution.
• Provide support during in-club events, workshops, and social gatherings, ensuring all guests have an unforgettable experience.
• Assist in hosting VIP guests and coordinating specialized bookings with attention to detail and discretion.

Operational Excellence:

• Complete all daily operational checklists, supporting the smooth function of the club.
• Manage incoming deliveries, inventory tracking, and restocking, ensuring all areas are well-prepared.
• Troubleshoot issues proactively, including scheduling conflicts, guest concerns, or equipment maintenance.
• Take initiative to identify opportunities to enhance guest satisfaction and overall club success.

WHAT WE’RE LOOKING FOR:

• Proven track record of exemplary performance in hospitality or wellness-focused roles.
• Deep understanding of Remedy Place’s services, values, and operations, with a passion for wellness.
• Solution-oriented mindset with exceptional organizational skills and attention to detail.
• Strong leadership and coaching abilities to support team development.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Thrives in a collaborat